🛠️ Technical Support Specialist (Remote | Based in Switzerland)
Tech Troubleshooter. User Hero. Solution Finder.
📍 Location: Switzerland (Remote)
🕒 Type: Full-time
💼 Level: Entry to Mid-level
🌐 Work Style: 100% Remote – support users from anywhere in Switzerland 🇨🇭
🧩 The Role
Are you the person friends call when their tech breaks — and you secretly love it? As a Technical Support Specialist, you’ll be on the front lines of customer and internal user support. You’ll resolve issues, share product knowledge, and keep systems running smoothly — all while making the experience seamless and stress-free.
💻 What You’ll Do
- 💬 Handle incoming support requests via email, chat, or helpdesk tools
- 🔍 Diagnose and troubleshoot issues related to software, logins, APIs, and integrations
- 🛠️ Walk users through solutions with patience and clarity — no tech jargon overload
- 📚 Document recurring issues, how-to guides, and updates in the knowledge base
- 🧪 Collaborate with QA and product teams to report bugs and test fixes
- 📈 Monitor support metrics (response time, ticket volume, satisfaction ratings)
- 🤝 Help improve internal support processes to deliver faster, smarter service
- 🎓 Stay up to date on product updates, new features, and system changes
✅ What You Bring
- 2+ years in technical support, IT help desk, or customer-facing tech role
- Strong problem-solving skills and logical thinking
- Familiarity with tools like Zendesk, Intercom, Freshdesk, or similar platforms
- Understanding of SaaS tools, APIs, or cloud-based applications
- Excellent written and verbal communication in English (German/French a plus)
- Based in Switzerland, with a reliable remote work setup
🌟 Why You’ll Love This Role
- 🏡 Fully remote – work from anywhere in Switzerland
- 👨💻 Join a tech-savvy, supportive, and collaborative team
- 📈 Clear path to grow into technical account management, QA, or product support
- 🧘♂️ Flexible hours and outcome-driven work culture
- 💬 Your voice matters — bring ideas that improve how we support and scale
✉️ How to Apply
Send your CV and a quick story about a time you helped someone solve a tech issue — and made their day better.
Behind every great product is someone making sure it works when it matters most.
- If that’s you — let’s chat. 💡🛠️
