Tahche Careers company
As a Systems Engineer, you will have the responsibility for remote client support, as well as the
potential for infrequent onsite support, including heavy interaction with end-users in diverse
computing environments.
This is a full-time role, on a US shift and on a Work in the office set-up (1Nito Tower, Cebu- also open to candidates outside Cebu with relocation assistance)
If you have the right skill set, this may be your opportunity to enter this fast-growing organization.
DUTIES AND RESPONSIBILITIES:
● Monitor escalated service tickets, ensuring timely escalation and resolution
● Managing diverse computing environments across a variety of business clients
● Analyze and document unfamiliar client/server network setups, identifying the fastest path to
resolution
● Perform rapid analysis of workstation/server incidents to determine root causes
● Provide consulting to clients on certain applications, best practices, and general computing
processes
● Troubleshoot and resolve high-level workstation, server, and network issues following
standard operating procedures
● Utilize software tools and vendor-specific utilities to expedite incident resolution
● Resolution of incidents related to, but not limited to the following:
○ Mail Application/Office 365 issues
○ Client/Server Connectivity issues (per SOP)
○ Time Sensitive and VIP Workstation incidents
○ File Restores
○ Remote Access incidents (Citrix and Terminal Services)
○ Networked Printer Issues
○ Azure
QUALIFICATIONS:
● At least 5 years of relevant experience as a Systems Engineer
● Strong background in desktop and server support
● Proven experience in troubleshooting network configurations and hardware issues
● Expertise in Microsoft Server and Workstation technologies
● Ability to follow documented processes while escalating unclarified variables to management
● Excellent customer service skills with a problem-solving mindset
● Strong prioritization and task coordination skills
NICE TO HAVES:
● Experience with Terminal Services & Citrix
● Experience with monitoring and remote management tools
● Experience with VMWare/VDi
● Experience with Microsoft Exchange/Office 365/Intune -MDM
● Network+
WHAT’S IN IT FOR YOU?
● Full-time permanent position
● Competitive compensation package and benefits
● Be part of a dynamic US Team
● 13th-month pay
● Paid Leaves, commutable to cash
● Access top-tier health insurance, including dental coverage. HMO on Day 1 - free dependents
● Personal development and training opportunities
● We cover Government-mandated benefits (SSS, Phil health, Pag Ibig, Maternity or Paternity
leave benefit, Solo Parent Leave, etc.)
● Participate in a variety of activities, including team outings, sports events, and other fun events
to foster camaraderie.
