Schedule: Monday to Friday (08:30am to 05:30pm PHT)
What are we looking for?
Skills Required
Previous role with an IT&T System Integrator, Managed Service Provider, or similar organisation and at least 5+ years in an infrastructure support role specialising in network support
Must have current CCNP (or equivalent) certification
Strong knowledge and industry experience across a range of networking technologies including vendors such as Fortinet, Cisco, Juniper, HP, Palo Alto & Aruba
Hands on experience on Fortinet Products such as (FortiManager, EMS, FortiSwitch, FortiSASE)
Industry experience working within the ITIL framework (ITIL certifications highly regarded)
Nice To Have
At least 2 other network vendor related industry certifications is highly desirable
Linux/Unix Experience is desirable
What will you do?
Provide 2nd level and above technical network infrastructure support escalated from the service desk, network technicians or direct from the customer
Resolve incidents and service requests for network related tickets
Be available to take phone calls for escalated enquiries or tickets
Adhere to Incident, Problem and Change Management processes as per the company/ customer standards (ITIL Framework)
Working with the monitoring team to ensure best practice monitoring configurations are setup and are notifying the network team proactively on network issues.
Conducting monthly or quarterly patching & health checks on network systems and devices across our customer base.
Create and maintain technical documentation and knowledgebase (KB) articles
Perform onsite maintenance and troubleshooting when required
Provide recommendations to customers and sales staff for improvements in network infrastructure configuration and deliverables
Attend customer meetings when and contribute to monthly reports and PIRs to customers where required
Join the awesome team and enjoy these benefits & perks:
WFH
Medical, Dental Coverage and Life insurance from day 1 of employment
Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
Competitive salary package and annual appraisal
Financial Assistance Program
Mandatory Government Benefits and 13th Month Pay
Regular Company Events, Work Life Balance, and Career growth opportunities
JOIN CONNECTOS NOW!
ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.
We're a leading provider of offshore talent for organizations worldwide and one of the fastest-growing offshoring companies in the world. With over a decade of experience, we specialize in premium resourcing and productivity solutions. in the world. Founded by our Australian CEO, we help companies across industries overcome resourcing challenges with innovative strategies.
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Equal Employment Statement
Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.
