HelpDesk Technician (Remote) in PHILIPPINES

Are you the go-to tech troubleshooter in your circle? Do you enjoy solving real-time technical issues and helping people stay connected—especially in fast-paced environments like hotels?

If you’re passionate about technology, thrive under pressure, and love being the first line of defense for IT issues, you might be the perfect fit for this role!

Our client, a global hospitality-focused technology provider, is looking for two Help Desk Technicians to join their growing APAC support team. You’ll be supporting hotels and resorts across regions—ensuring smooth digital operations from the backend so staff can deliver memorable guest experiences on the front lines.

• Respond to support requests via phone and email—fast, friendly, and always by the book (SOP).
• Perform Tier 1 troubleshooting for computers, servers, and user issues; escalate complex ones as needed.
• Handle password resets, account unlocks, and log issues in a structured ticketing system (Salesforce).
• Collaborate with third-party vendors to get to the root of service interruptions and restore systems.
• Stay alert for network outages and proactively inform stakeholders.
• Document every action you take—details matter!

• 1–3 years in IT support, technical helpdesk, or related roles.
• Hands-on experience with Windows OS, Office 365, Windows Server (2012–2019), and Azure.
• Understanding of networks and server environments.
• Familiarity with CISCO Meraki and Microsoft Teams phone systems.
• Fluent English communication with a neutral accent.
• Flexibility to work varying schedules, aligned with hotel operations.

• Experience with hospitality property management systems (e.g., Opera, RoomKey).
• Familiarity with Datto RMM, Autotask, SharePoint, and IT Glue.
• Previous exposure to IT environments in the hospitality industry.

• First Response Time: Under 5 minutes
• Resolution Rate for Tier 1 Tickets: ≥ 70%
• Ticket Resolution Time: Within 24 hours
• Escalation Rate: ≤ 30%
• CSAT (Customer Satisfaction): ≥ 90%

• 💻 Remote flexibility – Work from anywhere in the Philippines (preferably Albay).
• 🧠 Upskilling – Work with global clients and cutting-edge IT infrastructure.
• 🚀 Career growth – Be part of a structured environment that values professional development.
• 🌍 Hospitality industry exposure – Support world-class hotels and learn hospitality tech systems inside-out.

📌 Before You Start—A Quick Tip!

To make filling out the application faster and easier, upload your resume first! Many of the form fields will autofill based on your resume details, saving you time. But don’t forget—always double-check everything to ensure nothing important is missing or incorrect.

🛠 Ready to keep hospitality tech running 24/7?

Apply now and bring your troubleshooting talents to a global platform