IT Help Desk Engineer in SOUTH AFRICA

Job Title: Desktop Support Engineer (L1/L2/L3) – MSP Experience Required

Location: Fully Remote (EST Time zone)

Job Type: Full-Time

Are you a skilled Desktop Support Engineer with experience in a Managed Service Provider (MSP) environment? We are a US-based MSP looking for a highly motivated individual to join our remote team and provide exceptional IT support to our clients. If you thrive in a fast-paced, customer-focused environment and have expertise in troubleshooting, we want to hear from you!

Key Responsibilities:

• Provide remote IT support to clients, diagnosing and resolving hardware, software, and network issues.
• Support end-users with Windows, Mac, and cloud-based applications.
• Manage and troubleshoot Active Directory, Microsoft 365, Azure, and other IT systems.
• Respond to and resolve tickets within established SLAs.
• Deploy and maintain security measures, backups, and disaster recovery solutions.
• Assist in onboarding new clients and documenting IT environments.
• Collaborate with internal teams to escalate and resolve complex issues (L2/L3 as needed).
• Proactively identify and address recurring IT issues to improve efficiency.

Requirements:

• Proven experience working in an MSP environment (Mandatory).
• Experience supporting Windows Server, Microsoft 365, Azure, Active Directory, and networking concepts.
• Familiarity with RMM and PSA tools such as ConnectWise, Datto, Kaseya, or similar.
• Knowledge of security best practices, firewalls, and backup solutions.
• Strong troubleshooting and problem-solving skills.
• Excellent communication skills and ability to work in a remote team.
• Ability to work independently and manage time effectively.
• Availability to work in Eastern Standard Time (EST).

Preferred Qualifications:

• Relevant IT certifications such as CompTIA A+, Network+, Microsoft, or Cisco certifications.
• Experience with scripting (PowerShell, Bash, etc.).
• Knowledge of VoIP, virtualization, and cloud technologies.

What We Offer:

• Competitive salary based on experience.
• Fully remote work with a dynamic and collaborative team.
• Opportunities for professional development and certifications.
• Work with cutting-edge technologies in a fast-growing MSP environment.

If you're passionate about IT support and eager to make a difference in a growing MSP, apply today!