Support Engineer in UNITED KINGDOM

AJW Group is a globally recognized leader in the supply, exchange, repair, and lease of commercial aircraft spare parts. As we continue to expand our operations and serve an increasingly diverse client base, we are seeking a Support Engineer to join our team.

As companies become increasingly digitised, the day-to-day activity of the business cannot occur without people being enabled through IT, whether it be the AJW ERP (Quantum), email, or other key applications. Support engineers are required to resolve service requests and issues, many of which require an on-site presence.

Responsibilities:

Perform incident and problem management and service request fulfilment:

• Using JIRA ticketing system to follow ITIL framework guidelines for ticket
• resolution

Escalate tickets that cannot be solved to the 2nd line team:

• Following process for escalation paths

Ensure all users have a computer desktop/laptop/Mobile device to access company

systems and complete their job responsibilities. This will be achieved through:

• Imaging and distribution of new computers
• Packaging and deployment of software
• Providing and supporting peripherals such as headsets, mice and keyboards.
• Mobile Phones, iOS and Android Devices.
• Provide support to further support the company’s technology estate such as meeting room technologies, printers, scan guns and base stations, dashboards etc
• Being assigned tasks within the Departmental Project work and completing to expected
• standard.
• Induction and Training for new staff members.
• Completion of Daily, Weekly, Monthly and yearly departmental tasks/checks.
• Monitor alerts/various systems to proactively avoid issues.
• Endpoint Management
• Ensuring Office/Equipment meets Health & Safety standards and is fit for purpose.

• Excellent customer service, stakeholder management and third-party management skills.
• Strong troubleshooting skills.
• Solid written and verbal communication skills.
• Strong time management skills.
• Self-motivated and able to work in a fast-paced and constantly changing environment.
• Ability to learn new technology and applications.
• Excellent understanding of Windows Operating Systems, Windows Server 2012/2016, MS 365,
• Microsoft Active Directory, Intune, SCCM.

What's in it for you?

Enjoy a monthly team fun budget and support community causes through charity events. Join our vibrant social scene with company-run events and experience a stunning work environment at our state-of-the-art HQ, complete with an onsite gym, bike-for-work scheme, delicious restaurant, discretionary bonus, healthcare, and Perkbox benefits.

🏠 Not local to our state-of-the-art HQ? Don't worry. Relocation support packages are available to make your move to the area easier.

💻 This role may be eligible for hybrid working after 3-month probation (2 days WFH).

🧑‍🤝‍🧑 Inclusive recruitment process; let us know about any reasonable adjustments needed.

🌎 AJW Group promotes diversity and equal opportunities.

📝 DBS background check may be required for successful candidates.

See for yourself what it's like to work at AJW Group:

AJW Group is an equal opportunities employer to provide a diverse and inclusive environment. We encourage suitably qualified applications regardless of race, disability, age, sex, marital status, veteran status, pregnancy and maternity, sexual orientation, gender reassignment, and religion or belief. We are a culture that celebrates success on merit.

To recruitment agencies: AJW Group will not accept unsolicited or speculative agency CV’s and will not be responsible for any fees related to unsolicited CVs.