We’re hiring a Founding Customer Success Manager to help Electricity Maps scale customer adoption, retention, and growth - starting with some of the world’s biggest tech companies.
If you’re an experienced CSM who’s ready to build from 0 to 1, own strategic accounts, and drive expansion at a high-impact startup, this could be your next move.
This is a unique opportunity to be the first person in on the grounds to work operationally, while strategically building the foundation for Customer Success at Electricity Maps
About Electricity Maps 🌎
Electricity Maps provides real-time global electricity data, helping companies like Google, Cisco and Samsung optimize energy usage and reduce emissions.
Our free app is used by millions.
Our commercial API is trusted by some of the world’s largest enterprises.
We’re backed by top-tier investors with experience at Unity, Zendesk, Datadog, Hugging Face, and DocuSign.
What You’ll Own 🎯
Customer Enablement
Build and run a repeatable onboarding experience
Launch enablement programs and health scoring systems
Set up ongoing touchpoints for new features and feedback
Strategic Relationship Management
Lead quarterly business reviews with key customers
Own expansion and renewal pipeline for strategic accounts
Help establish a customer advisory board
Operational CS Tasks
Maintain CRM hygiene and account records
Coordinate billing, renewals, and documentation
Ensure customer success insights are shared across teams
What Success Looks Like in Your First 6 Months 📈
Onboarding and customer success playbooks running for new customers
Health metrics in place to track retention and flag churn risk
Strong partnerships built with key accounts like Google and Microsoft
Expansion and renewal pipeline actively managed
Foundation laid for future CS team growth
What Kind of Operator Will Thrive Here 🔎
5-8 years in customer-facing roles, including 2-4 years as a dedicated CSM
Experienced managing enterprise relationships in B2B SaaS context
Has worked in early-stage startups and built CS programs from scratch
Comfortable balancing strategic thinking and hands-on execution
Bonus: experience in sales or account management, or in a sales-led GTM organizations
Bonus: interest or background in energy, sustainability, or data products
Role Details 📍
Full-time
Based in Copenhagen (with relocation support) or remote (European time-zone and only for exceptional candidates)
6 weeks vacation + full health insurance
Stock options
Interested? 📬
We keep it simple: no resume, no CV, just answer a few quick questions when applying
