Business Analist CIAM in NETHERLANDS

Business Analist CIAM

As a Business Analist CIAM in the Consumer Account & Relocation Services (CARS) team at PostNL, you will help elevate our Consumer Account and related services to the next level. You will translate business needs into smart IT solutions and collaborate closely with various specialists within in around the team.

Why Choose PostNL as a Business Analist CIAM?

• Visible Work: You will help improve the quality of our Digital Consumer Account and Receiver Services.
• Challenge: You will tackle complex issues and develop IT solutions that lead to more efficient and effective use of our resources.
• Great Atmosphere: You collaborate in an open culture where your ideas are valued.
• Freedom: You enjoy flexibility with hybrid working and self-scheduled days. Work from home and at a flexible workspace in our vibrant, state-of-the-art office in the historic Stationspostgebouw (next to Holland Spoor station).
• Growth: You have ample opportunities for growth and development through training and career advancement.

Your Role

In this role, you will be part of an agile team focused on our Online Account & Receiver Services, used daily by millions of consumers. Through a PostNL Consumer Account, users can directly manage their data and preferences—such as setting delivery preferences to determine where and when they receive parcels, as well as how they wish to be contacted by PostNL. Additionally, the team is responsible for various consumer services, including managing relocations, forwarding mail when moving house or during temporary absences, and collaborating with PostNL’s commercial department.

You have a strong solution-oriented mindset and understand the challenges faced by both developers and the business. You will translate business requirements into sustainable IT solutions and create clear assignments for developers. Alongside this, you ensure proper alignment between IT and business, actively contributing new ideas and driving continual improvements.

Furthermore, we are currently in the process of selecting and implementing a new CIAM solution. With your experience of CIAM you will play a vital role in the implementation and integration of this solution.

Your Colleagues

You will join an agile team within the Business IT Digital Consumer department, which is responsible for our digital touchpoints for consumers. This team comprises of solution consultants, developers, QA specialists, and IT experts who jointly ensure a reliable and rapidly evolving product. The atmosphere is informal yet results-oriented, focusing on collaboration and innovation.

What We Offer

A role full of innovation and work that you literally see on every street in the Netherlands. At PostNL, we aim to grow into the logistics e-commerce platform of the future, so that we can deliver special moments even smarter, faster, and better. Your mentality and our challenge come together here. In return, you can count on an attractive benefits package. The top benefits of your position are:

• Salary between €3.97 and €6.307 gross per month (scale 10/11) for 37 hours per week. Working 32 hours is also possible.
• Flexibility to work in a hybrid model and set your own hours. If you work from home two or more days a week, you’ll receive a €45 net reimbursement per month.
• 8% holiday pay and 25 vacation days if you work full-time.
• Commuting allowance for home-to-work travel.
• A good pension plan through the PostNL pension fund.
• Laptop and phone.
• Training and development opportunities through the PostNL Academy.
• Discounts on vacations, events, and products.

What You Bring

You are analytically strong and can seamlessly switch between business and IT. With your experience in Consumer Accounts, you easily translate complex issues into concrete IT solutions. Additionally, you recognize yourself in the following:

• A Bachelor’s or Master’s degree (HBO/WO).
• 3+ years of experience as Business Analist, Business Consultant, Solution Consultant or similar role.
• 1+ years of experience with CIAM solutions
• Experience or affinity with software development.
• Knowledge of Cloud providers like AWS

Some final mail..

• Because PostNL believes in equal opportunity, candidates take an assessment designed to evaluate their competencies and skills relevant to the position prior to the first interview.
• During the application process, we will conduct a background check. This includes requesting a Certificate of Good Conduct (VOG). We will also check your references and may conduct a custom investigation.
• We're personally searching for new colleagues who want to help us build the future of PostNL. Therefore, we return any mail from recruitment agencies.