Minimum 5-10 years’ experience in an Infrastructure Support role
Managing and supporting Microsoft 365 and Azure services
Microsoft Server 2012 or above
2FA Support (MFA, Okta)
Microsoft Active Directory (DNS, DHCP, Site &Services, GPO)
Microsoft Exchange 2013 or above
Citrix and Terminal Services
VMware vSphere 6.0 or above
Web & Email Proxy Services including zScaler and Mimecast.
SAN / NAS exposure and experience managing.
ITIL v3/4 certification
Appropriate Tertiary qualifications and/or IT Industry Certifications in Infrastructure specific technologies. Including Azure, Windows Server, O365
VMWare certification desired but not essential
Nice To Have
Previous experience within a Managed Services Provider (MSP)
Backup Technologies, including Commvault, Veaam, Backup Exec
Network and Windows Security
Anti-Virus Technologies, including Symantec, Trend, Sophos
Linux / Unix
What will you do?
Provide 3rd level technical infrastructure support
Adhere to Incident, Security, Problem and Change Management processes as per bA/customer standards (ITIL Framework)
Create and maintain technical documentation for bA customer environments
Provide recommendations to bA customers and sales staff for improvements in infrastructure configuration and deliverables
Be an escalation point for Projects and other bA teams in relation to Infrastructure specific matters when required.
Create knowledgebase articles and process documents
Reduce the volume of incidents by identifying and eliminating root cause through the pro-active problem management process
Attend Operation meetings with customer and bA stakeholders to discuss operational support activities
Join the awesome team and enjoy these benefits & perks:
WFH
Medical, Dental Coverage and Life insurance from day 1 of employment
Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
Competitive salary package and annual appraisal
Financial Assistance Program
Mandatory Government Benefits and 13th Month Pay
Regular Company Events, Work Life Balance, and Career growth opportunities
JOIN CONNECTOS NOW!
ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.
Since 2006, our client has been offering comprehensive ICT services and solutions to organizations throughout Australia. Their primary goal is to provide guidance, design, implementation, and support for solutions that empower customers to achieve their objectives.
#ConnectOSCareers #JoinConnectOS #ConnectOSTech
Equal Employment Statement
Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.
