Role: ⚙️ Operations & Project Manager (Bilingual - English/Spanish)
Location: Remote
Compensation: $3,000 - $10,000 USD/month (Negotiable based on experience)
Job Type: Independent Contractor
Experience: 5+ years in operations or project management
About Us
Market Makers Enterprises is a leading content creator account management and social media marketing company. We help content creators scale their personal brands through powerful marketing strategies, fan engagement, and sales optimization. Our fully remote team operates across the globe, serving creators with excellence and efficiency in a high-growth, fast-paced environment.
The Role
We are looking for an experienced Operations & Project Manager to lead the delivery, coordination, and optimization of our services. You will oversee cross-functional teams, implement operational systems, and ensure timely, high-quality execution for our clients. This role requires someone who thrives in high-growth startups or agency-like settings and has a passion for building efficient, scalable infrastructure.
Core Responsibilities
Service Delivery Leadership
- Oversee end-to-end creator operations, ensuring content creation, support, and communication workflows are timely and meet quality standards.
- Directly manage the Client Success Manager and Creative Directors.
- Indirectly oversee Editors and operational support staff.
Project & Workflow Management
- Choose and implement the right project management tool (e.g., ClickUp, Notion, Airtable).
- Plan, assign, and track all projects including launches, campaigns, and shoots.
- Hold teams accountable to timelines and deliverables.
Strategic Coordination
- Act as the bridge between the executive team and operational execution.
- Identify delays, escalate blockers, and proactively provide solutions.
- Ensure consistent, high-quality service delivery across all creators.
Team Management
- Manage 5–7 direct reports and foster accountability and culture across 20–40 team members.
- Drive SOP adoption and continuous team alignment.
Reporting & Optimization
- Monitor key performance indicators such as turnaround times, campaign outcomes, and client satisfaction.
- Continuously improve SOPs and internal processes to increase efficiency.
Required Experience & SkillsMust-Have Experience
- 5+ years in operations or project management
- Experience in remote-first companies
- Background in content creation, media, or agency-related industries
- Proven success scaling teams quickly
- Experience building infrastructure from scratch
- Strong background in SOP creation, team management, and hiring
- Led cross-functional teams (client success, marketing, content)
- Successful implementation of project management tools (ClickUp, Notion, Monday, Asana, etc.)
- Comfortable in high-growth startup environments
Key Skills
- Strong project management skills (PMP, SCRUM, or similar certifications are a plus)
- Bilingual: Fluent in English and Spanish (written and spoken)
- Natural leader: Motivates without micromanaging, drives team-wide adoption of systems
- Detail-oriented: Builds repeatable processes and maintains operational excellence
- Strong communicator: Can brief executives and coach creatives effectively
- Culturally aware: Able to navigate Spanish-speaking creator needs and team dynamics
Soft Skills
- High emotional intelligence: Understands creator psychology and team stress points
- Strong sense of ownership and accountability
- Calm under pressure: Brings clarity and order to chaotic or fast-paced environments
- Passionate about structure, systems, and meeting deadlines
Compensation & Benefits
- $3,000 to $10,000 USD/month (negotiable based on experience and skill level)
- Leadership role in a rapidly growing global agency
- Flexible, remote-first work environment
- Continuous training and development opportunities
- High-impact role with career growth potential
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