Do you have a passion for solving complex, technical issues? Are you skilled in handling customers? If so, we are looking for a number of Engineers for our Technical Support Department at the Data Center in Haarlem.
The Department
Our Technical Support Department (TSD) is part of the Customer Care organization and is the glue between our 1st and 3rd level operation teams. We have 7 teams, 1 purely working on a day shift and 6 other teams, in a rotating 24*7 shift.
What is the role about?
Your role at the Technical Support Engineer (TSE) will include:
Handling incoming service requests through phone, chat and/or our ticket system
You have a talent in handling incidents, changes and problems for our customers
Resolving 2nd level technical issues
Liaising with 1st level & 3rd level teams in order to find correct solutions
Key Responsibilities
Are you passionate about customer satisfaction and handling complex technical issues? If so, we are looking for Engineers with:
At least 1 year of experience in a technical support role
Linux knowledge is a plus
Knowledge of Hardware ( Servers, RAM , HDD ) is a big plus
Ability to handle customers
Any knowledge of Windows would be advantageous
ITIL knowledge would be beneficial
Fluent English communication skills are a must
Available to work in rotating shifts
Eligibility to work in the Netherlands
Benefits Include
Participation in annual company bonus scheme and company pension
Internet allowance and travel allowance
Working from home policy
Lease bike plan
25 days of paid time off (and the option to buy or sell up to 5 more days)
Free lunch, parking, and fresh fruit provided when in the office
Attractive relocation packages and an agency that takes care of the entire visa process
Access to the Leaseweb Academy, a personalized learning platform offering a variety of studies, (Dutch) courses, and trainings
Fun events year-round – from virtual pub quizzes to summer parties, company runs, quarterly hackathons and much more
Monthly after work drinks
A multicultural work environment (our colleagues are from over 60 countries!) in a company where you can truly make a difference
Ready for the next step?
If you’d like to apply, please do so online. To learn more about us, follow us on LinkedIn or Instagram to get an inside look at life at Leaseweb. For questions, please reach out to Danisha Ardilla, Talent Acquisition Specialist, at: d.ardilla@sg.leaseweb.com
We directly source all candidates – any unsolicited profiles received from recruitment agencies will be treated as direct applications.
