Social Media Manager in SOUTH AFRICA

Option to relocate to Johannesburg based on performance.

SocialPro is looking for a vibrant, tech-savvy Social Media Manager to join our fast-growing Marketing Technology (MarTech) division. You’ll be working on the technical onboarding and user support for SocialProxy, our proprietary, world-first social media scheduling tool.

This is an in-office role based at our dynamic Florida Road offices, where you’ll collaborate daily with our graphic designers, videographers, developers, and client service teams. If you’re young, passionate about tech and content, and ready to grow into a national role—this is your calling.

• Manage technical onboarding of new SocialProxy users (training, setup, walkthroughs).
• Provide frontline support for users experiencing registration or content scheduling issues.
• Direct users to our library of video tutorials and identify when new ones need to be created.
• Drive high-frequency, high-quality content scheduling by users on the platform.
• Liaise with internal design and video teams to create:
• Monthly client content calendars
• Bite-sized video tutorials
• Promotional videos for SocialProxy
• Collaborate with client accounts to understand their marketing tone, objectives, and platform needs.
• Identify client usage drop-offs and proactively re-engage them.
• Contribute to platform feature suggestions based on client feedback.
• Stay up to date on social media trends and apply insights to scheduling best practices.

• 95% Onboarding Completion Rate: Clients onboarded within 7 days of signup
• 90% First Post Rate: % of users who schedule content within 72 hours of onboarding
• Client Ticket Resolution Time: Average time to resolve support queries (Target: <24 hrs)
• Client Satisfaction Score: Post-onboarding survey rating (Target: 4.5/5 and above)

• Monthly Content Calendars Created: Number of calendars successfully briefed & executed
• Content Scheduling Frequency Growth: Increase in weekly scheduled posts by clients
• Video Tutorial Production: Number of new tutorials briefed or produced monthly (Target: 2–4/month)

• Client Retention Rate (90-Day): % of clients still using the platform after 3 months
• Client Re-engagement Campaigns: Number of dormant accounts reactivated per quarter
• SocialProxy Brand Growth Support: Contributions to marketing campaigns and promotional outputs

• Fluent in English (first language or equivalent proficiency)
• 1–3 years of experience in social media management, tech onboarding, or content creation
• Highly organised and detail-oriented with great follow-through
• Young, vibrant, tech-forward, and client-obsessed
• Excellent communication and collaboration skills
• Familiar with tools like Canva, Meta Business Suite, TikTok, X (Twitter), and LinkedIn scheduling
• Bonus if experienced with: Notion, Asana, Trello, Loom, or AI scheduling platforms

This role offers aggressive salary growth potential based on performance. High performers will also be considered for a relocation package to Johannesburg, where our national leadership and enterprise clients are based.