About Us
Fiducia Technology Solutions is a premier IT and cybersecurity provider specializing in white-glove support for financial services firms, including hedge funds, private equity firms, and investment banks. We provide fast, expert service with a focus on Microsoft 365, cloud security, and compliance.
We’re looking for a detail-oriented, proactive, and client-focused Junior IT Administrator who thrives in high-touch IT environments. If you have strong Microsoft 365 expertise and love delivering exceptional customer service, this is the role for you!
What You’ll Do
White-Glove Client Support
• Be the first point of contact for IT support, delivering an outstanding user experience.
• Respond quickly to tickets and resolve Level 1-3 issues related to:
- Microsoft 365 administration (Exchange, Teams, SharePoint, OneDrive, Intune)
- Windows and macOS desktops/laptops
- Networking (LAN/Wi-Fi/VPN)
- Email security and phishing prevention
- Printers and peripherals
- Business-critical SaaS applications
- Document all client interactions, troubleshooting steps, and resolutions in our PSA system (e.g., SyncroMSP).
Microsoft 365 & Cloud Management
- Administer and secure Microsoft 365 environments, including Exchange, Teams, SharePoint, and Intune.
- Deploy and manage Intune (MDM/MAM) for device security and compliance.
- Support OneDrive and SharePoint configurations, permissions, and migrations.
- Assist in Microsoft 365 tenant migrations, licensing management, and new user onboarding.
- Troubleshoot email delivery issues, spam filtering, and phishing attacks.
Cybersecurity & Compliance
- Monitor and respond to security alerts and incidents related to Microsoft 365 and network security.
- Support clients in maintaining regulatory compliance with SEC, FINRA, CIS, and NIST frameworks.
- Implement MFA, endpoint security solutions, and phishing prevention training.
Project Work & IT Operations
- Participate in client onboarding, security hardening, and infrastructure upgrades.
- Assist with email migrations, device rollouts, and SaaS integrations.
- Maintain and update client documentation, policies, and procedures.
- Train and mentor junior team members and educate end-users on security best practices.
What We’re Looking For:
- Client-first mindset – You thrive in high-touch environments and prioritize exceptional service.
- Microsoft 365 expertise – Strong experience with Exchange Online, Teams, SharePoint, and Intune.
- Experience with remote troubleshooting – Supporting users in a fully remote environment.
- Financial services experience (preferred) – Exposure to hedge funds, private equity, or asset management IT is a plus.
- Problem-solving skills – You enjoy troubleshooting, learning, and tackling new challenges.
- Strong communication – You can explain complex IT concepts in a clear, non-technical manner.
- Certifications (a plus) – Microsoft, Cisco, or security certifications are a bonus.
Why Join Us?
- Night Shift Hours – Work 9 AM – 6 PM US Eastern Time (PH Night Shift).
- White-glove IT support – Work with high-end financial services clients who expect the best.
- Career Growth – Gain hands-on experience with cutting-edge Microsoft 365 and cybersecurity solutions.
- Fast-paced, high-impact role – Every day brings new challenges and opportunities to shine.
Ready to elevate your IT career with a team that values excellence and innovation? Apply today!
