Configuration Manager and Intune Operations Specialist APAC
Join WSP in Future-Proofing Aotearoa New Zealand
As the premier design, engineering, and environmental consultancy in Aotearoa New Zealand, WSP exists to future-proof our cities and environment. Our 2,500 expert professionals in 35 offices across Aotearoa are united by the common purpose of creating positive, long-lasting impacts on the communities we serve. We leverage insights from our global network of 66,000 WSP experts to address local challenges, creating what matters for future generations.
About the Role
We are seeking a talented and experienced Configuration Manager and Intune Operations Specialist to join our IT Operations team in APAC. This role is pivotal in supporting our client management platform, including Configuration Manager and Intune, ensuring a stable and well-maintained environment. You will interact with the business to collect requirements and implement solutions to ensure smooth operations. You will work with other internal IT teams and Managed Service Providers to ensure that the environment is stable while expanding its capabilities.
Key Responsibilities
Client Management Platform: Support and maintain Configuration Manager and Intune.
Assess Requirements: Work with the business to gather and assess change requests and implement solutions.
Environment Oversight: Manage, monitor, and maintain day-to-day activities to align with expected service levels.
Service Supplier Oversight: Oversee and support all related service supplier and/or manufacturer activities.
Proactive Issue Resolution: Identify and resolve issues before they affect service performance.
Service Improvement: Identify and implement improvements to enhance service levels.
Collaboration: Work with other IT groups and regional hub teams to implement solutions and support the environment.
Working at Scale: Develop and deploy solutions at scale to remediate issues across over 80,000 machines globally.
On-Call Support: Provide on-call support and extended working hours when required, with a willingness to accept periodic rotation.
Skills and Experience
Technical Expertise:
Strong knowledge of Configuration Manager and Intune.
In-depth knowledge of Microsoft OS architecture.
Proficient with Windows operating systems, Active Directory, Azure AD, Group Policy, O365, and other Microsoft technologies.
Proficiency with ServiceNow.
Ability to write and maintain PowerShell scripts.
Professional Background:
Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field.
At least 4-6 years of relevant experience in a Configuration Manager, Intune, and MDM operations role.
Experience working in a large/global enterprise IT environment.
Strong knowledge of ITIL and experience working within an ITIL-aligned Service Management organization.
Key Attributes
Communication: Excellent listener and communicator, capable of engaging with both business and technical stakeholders.
Problem-Solving: Proactive in identifying and resolving issues.
Collaboration: Able to manage team communications effectively, especially with a distributed team.
Learning Attitude: Willingness to continuously learn and adapt.
Why Us?
WSP NZ has proudly earned its place among the top five employers to work for in Aotearoa New Zealand, as recognised in Randstad's latest employer survey. In addition, WSP has been listed as one of TIME’s 2023 top 100 companies globally for employees. Our dedicated team is passionate about creating innovative, comprehensive, and sustainable solutions for a future that prioritises the well-being of our people, whānau, and communities. We contribute to complex and exciting projects addressing critical environmental and infrastructure challenges and have a solid pipeline of work across multiple disciplines.
At WSP, we prioritise a diverse, inclusive, and supportive environment that empowers our people and allows them to be in control of their time. We believe that this is essential for us to achieve our common goals and that great results can be achieved through collaboration and by allowing everyone to bring their authentic selves to work. By fostering this environment, we inspire our team to strive for excellence and reach their full potential.
Our benefit package is highly competitive and includes the following:
Flexible and hybrid working arrangements
Comprehensive medical insurance
Unspecified sick leave
Personal development and well-being grant
Progressive parental leave policy
Option to purchase up to 4 additional weeks of annual leave
Reimbursement of up to 2 annual professional memberships
Community day
Employee Assistance Programme
Multiple discounted products and services, and more.
Due to the nature of this role, you may need to work outside of standard business hours. Please note that we can only consider applicants with long-term open work rights in New Zealand who do not require AEWV sponsorship and will not provide relocation support for this role.
We will review applications as they come in, so if this opportunity sounds like you, don’t wait to apply!
Apply now and help us create what matters for future generations!
