Specialist – Overseas Employee Services (HR) in CHINA

Job Purpose

Coordinate with department heads, team members, labour agencies and recruitment agents to ensure work permit and stay permit are in legal status. Managing and supporting the relocation and integration of expatriates, providing necessary support and guidance and to ensure smooth transition for expatriates.

Key Responsibilities

• Process and monitor the work permit applications and renewals for expatriates
• Coordinate relocation arrangement (e.g., flights, housing, orientation) for smooth transitions
• Liaise with Recruitment team to align timelines and ensure on-time arrivals
• Communicate directly with new hires and labour agencies to complete pre-onboarding formalities
• Prepare and maintain reports on work permit status, costs, and relocation progress
• Responsible for all external affairs and coordination work required by Macau governmental officials on expatriates
• Assist and coordinate expatriates to relocate smoothly from overseas to Macau by providing necessary information and assistance
• Assist in the smooth operation of the Overseas Employee Services Department and coordinate with other departments
• Maintain up-to-date master lists, relocation expenses in coordination with other departments
• Manage team members personal files, including necessary and related forms and information
• Maintain an efficient filing system and keep files up-to-date
• Update and prepare monthly reports for management
• Manage multiple projects simultaneously, prioritize work and follow through on issues in a timely manner
• Perform duties assigned by Assistant Manager

Competencies and Requirements

Experience: At least 3 years of relevant experiences within integrated resorts/ hospitality

Education: Bachelor degree in Human Resources or related field

Language Ability: Fluent in English, Mandarin, and Cantonese

Computer Skills: Intermediate MS Office (Word, Excel, PowerPoint and Outlook (Chinese and English)

Other Requirements:

• Strong analytical skills to assess work permit eligibility based on job roles
• Excellent coordination and communication skills with department heads, recruitment agencies and new hires
• Ability to work under tight deadlines with high accuracy
• Able to work independently and supervise junior team members