the hello team company
Job Title: VoIP Developer
About The Hello Team
The Hello Team specializes in providing independent contractors to businesses in the U.S., offering top-tier customer service, cybersecurity, identity verification, and bilingual support. We are seeking a talented VoIP Developer to join our team and help optimize and enhance our client VoIP infrastructure.
Job Summary:
We are looking for an experienced VoIP Developer to design, implement, and maintain our VoIP systems. The ideal candidate will have expertise in SIP protocols, PBX systems, and cloud-based VoIP solutions. You will work closely with our IT and operations teams to ensure seamless communication services for our clients.
Key Responsibilities:
· Develop, configure, and maintain VoIP systems, including Asterisk, FreePBX, Kamailio, and other SIP-based solutions.
· Design and optimize call routing, IVR, and call-handling logic.
· Troubleshoot and resolve VoIP-related issues, including latency, jitter, and packet loss.
· Integrate VoIP solutions with CRM systems, ticketing platforms, and other business tools.
· Implement security measures to protect VoIP infrastructure from fraud and attacks.
· Monitor system performance, analyze logs, and improve call quality.
· Develop APIs and automation scripts for VoIP systems.
· Stay updated with the latest VoIP technologies and industry trends.
Qualifications:
· Proven experience as a VoIP Developer or Engineer (VoIP experience is a must).
· Proficiency in SIP, RTP, WebRTC, Asterisk, FreePBX, Kamailio, OpenSIPS, or similar technologies.
· Strong understanding of VoIP protocols (SIP, H.323, RTP, etc.).
· Experience with cloud-based VoIP solutions such as Twilio, Plivo, or Amazon Connect.
· Knowledge of network troubleshooting, including firewalls, NAT traversal, and QoS.
· Programming experience in Python, PHP, JavaScript, or C is a plus.
· Experience integrating VoIP with CRM systems (e.g., Salesforce, Zingtree, or custom solutions).
· Familiarity with Linux-based systems and database management (MySQL, PostgreSQL).
· Strong problem-solving skills and ability to work in a fast-paced environment.
Preferred Qualifications:
· Experience with VoIP billing systems.
· Familiarity with AI-driven call routing and speech analytics.
· Certifications such as CCNA Voice, FreePBX Certified Administrator, or similar.
Requirements:
· -Two monitors and a high-speed fiber network or Starlink internet.
Compensation & Benefits:
· 100% remote work
· Compensation in USD
· Great work environment with potential for growth.
