Who We Are
Let's have fun shaping your future!
We are Socialpoint, a world-renowned mobile game studio proudly part of the Zynga & Take-Two Interactive family. We’re the creators of hits like Dragon City, Two Dots, Top Troops, and Monster Legends, loved by hundreds of millions of players around the globe.We craft the best social games, bringing joy from Barcelona to the world. Now, we want to bring the world to Barcelona! At Socialpoint, work and play intertwine seamlessly, and we celebrate the diversity that makes us stronger. No matter who you are or where you’re from, you’re welcome here. Join us for a future where making games is as thrilling as playing them!
Position Overview
We are looking for a Senior / Lead Community Manager to create, grow and lead the Community presence of our games, enjoyed by millions of players worldwide.
As a Senior / Lead Community Manager, you will have a unique opportunity to have a high impact on the game by growing the community, organizing events for the fans and being the conduit that channels player feedback directly to the game developers. You will be the voice of the player, guiding development with feedback and suggestions from our players.
What You'll Do
- Engage with our Community:
- Initiate positive and relevant conversations with players across the game's official social media accounts and Discord.
- Identify and work closely with Moderators to enforce community guidelines, monitor Discord servers and gather feedback on new releases.
- Define, execute and track campaigns / strategies (e.g., fan, UGC & creative) to convey our messages and contribute to Community and Product objectives.
- Create engagement opportunities at in-person and online events.
- Understand our Audience:
Understand the audience of the game and regularly run surveys to stay up-to-date on player profiles, interests and social media / Discord use.
- Drive social and brand listening to identify opportunities to build unique collaborations, content and engagement initiatives.
- Identify top voices in the community (e.g., sub-communities, influencers, elite fans) to amplify our messages, engage players and get feedback.
- Advocate for our Players:
- Monitor community’s sentiment, gather player feedback and identify opportunities for game improvements.
- Serve as the voice of the player by providing regular and actionable feedback to game teams on the community’s sentiment, concerns and suggestions for game improvement.
- Collaborate with the Customer Support team to identify, gather and troubleshoot game issues and give feedback to the Game Team.
- Collaborate with Product and Marketing teams:
- Contribute to the development of Product strategy / roadmap by bringing in player-driven / Community insights.
- Establish and develop Community Strategy, Community Guidelines and best practices aligned with company objectives and Product / Marketing goals.
- Work with the game team to develop and execute a VIP community strategy to ensure regular feedback from this important user group.
- Analyse and report:
- Define, analyze and report Community KPIs as well as your strategy and plans for enhancing and engaging the Community to the wider game teams.
- Track and analyse community sentiment and root-causes for fluctuations in positivity, negativity and neutrality.
- Use qualitative (i.e., surveys / focus groups) and quantitative data to optimize community initiatives.
- Provide regular reports on community health, trends and opportunities for optimization.
What You Bring
- High level of English, both written and spoken (English is our official language!)
- 5 years+ experience in Community Management, advocacy or ecosystem building. (Not just Social Media Marketing)
- Proven experience growing and managing online communities, forums or ambassador programs
- Strong communication, interpersonal and conflict resolution skills
- Experience managing compelling content for Social Media channels and Community Forums (Eg: Instagram, Discord, YouTube, Facebook etc.).
- Proficiency with tools like Sprinklr, Sprout Social, Falcon.io, Levellr, Affogata, Radarly, Game Refinery etc.
Bonus Points
- Experience as moderator for other games, online communities.
- Experience in the gaming industry.
- Fluency in other languages.
What's in it for you as a Socialpointer?
- Hybrid working model from home and office. What does this mean? You need to live within commuting distance of our Barcelona office to attend important meetings and events.
- Relocation support to help you move to Barcelona, if you're not already here.
- An impressive 25 days of annual leave, not including public holidays.
- An additional 5 days of annual leave during Christmas.
- Full Catering for Breakfast and lunch at the office
- Private medical insurance for you and your family to keep your health bar full.
- Choose from the latest iOS or Android device upon joining (phone or tablet).
- Free language lessons in English and Spanish.
- Spotify Premium to add a special soundtrack to your adventure.
- Legendary social events and parties to let off some steam.
- Personal development is key for us: enjoy a significant budget to enhance your skills and knowledge, providing real growth opportunities!
What We Offer You:
Coming to work in the office? Don’t worry – we have you covered. Check out some of our onsite benefits:
- Gym Facilities: Want to stay in shape? We have state-of-the-art gym facilities so you can level up your build stats.
- New Office: Enjoy our brand-new office, complete with top-tier amenities, including a professional barista and delicious breakfast options.
- Onsite Physiotherapist: Book an appointment with our onsite physiotherapist for any aches and pains.
- Onsite Hairdressers: Drop by our onsite hairdressers for a trim (and forget your wallet; it's a Guild perk).
The list just goes on & on... so get your game on and apply now! Click “apply” to level up and submit your application in English.
Diversity & Conclusion Statement
We are proud to be an equal opportunity employer, which means we are committed to creating and celebrating diverse thoughts, cultures, and backgrounds throughout our organization. Employment with us is based on substantive ability, objective qualifications, and work ethic – not an individual’s race, creed, color, religion, sex or gender, gender identity or expression, sexual orientation, national origin or ancestry, alienage or citizenship status, physical or mental disability, pregnancy, age, genetic information, veteran status, marital status, status as a victim of domestic violence or sex offenses, reproductive health decision, or any other characteristics protected by applicable law.
As an equal opportunity employer, we are committed to providing the necessary support and accommodation to qualified individuals with disabilities, health conditions, or impairments (subject to any local qualifying requirements) to ensure their full participation in the job application or interview process. Please contact us at recruitment@socialpoint.es to request any accommodations or for support related to your application for an open position.
Please be aware that Socialpoint does not conduct job interviews or make job offers over third-party messaging apps such as Telegram, WhatsApp, or others. Socialpoint also does not engage in any financial exchanges during the recruitment or onboarding process, and will never ask a candidate for their personal or financial information over an app or other unofficial chat channel. Any attempt to do so may be the result of a scamp or phishing attack, and you should not engage. Socialpoint’s in-house recruitment team will only contact individuals through their official Company email addresses (i.e., via a zynga.com, naturalmotion.com, smallgiantgames.com, themavens.com, gram.gs email domain).
