We are looking for a seasoned System Administrator to provide comprehensive IT support for a U.S.-based client. The ideal candidate will have a strong foundation in IT operations, exceptional customer service skills, and the ability to work independently while managing a dynamic and varied workload. This position supports remote operations and requires adherence to Pacific Standard Time (PST) working hours.
Key Responsibilities
Help Desk Support
Resolve and update IT help desk tickets in a timely, professional manner.
Troubleshoot hardware and software issues and perform installations.
Assist with escalated tickets and guide junior team members.
Educate users on tools and solutions in layman’s terms.
Prioritize tasks based on urgency and client needs.
Lead help desk response during incidents and outages.
Project & Documentation Management
Plan, execute, and document IT projects (e.g., server migrations, rollouts).
Define and organize help desk team workloads.
Maintain accurate and up-to-date technical documentation and workflows.
System & Server Administration
Maintain servers, firewalls, Exchange, Teams, and virtual environments.
Monitor systems and networks proactively to minimize user impact.
Administer cloud services (O365, Azure, email smarthosts).
Collaboration & Knowledge Sharing
Support internal team collaboration and knowledge growth.
Improve support workflows by identifying and addressing process inefficiencies.
Promote IT best practices among CTD staff and clients.
Other Duties
Provide off-hours support as needed.
Advise clients on infrastructure, purchasing, and IT decisions.
Stay up to date with IT trends, security frameworks, and industry standards.
Proactively drive security, cost-efficiency, and client satisfaction.
Mobile Device Management (MDM) / Conditional Access
Networking: Meraki, DNS, TCP/IP, and basic troubleshooting
Cloud App Integration: SSO/SCIM setup for third-party tools
PowerShell / Microsoft Graph scripting and automation
Cybersecurity practices and frameworks (e.g., NIST)
Ideal Candidate Traits
Self-motivated and proactive problem-solver.
Strong communicator, capable of translating technical issues to non-technical users.
Able to manage multiple responsibilities in a fast-paced environment.
Thrives in a remote-first, collaborative culture.
If you are a systems expert with a passion for client success, technology, and operational excellence, and you're comfortable supporting U.S. clients remotely, we’d love to hear from you.
