Provide IT help desk and application 1st level support to all office, remote and site staff, ensuring exceptional IT service delivery and timely issue resolution.
Respond to service issues and requests in a timely manner as a member of our global Helpdesk team.
Install, configure, and maintain computer hardware, software, systems, printers, and other end-user devices and peripherals.
Provide network support and assist in the setup and maintenance of network infrastructure.
Offer technical support to office staff, either in person or over the phone.
Maintain an inventory of all IT equipment, software, and license users.
Document and maintain processes related to hardware and software asset life cycle.
Coordinate the procurement and disposal of IT assets (software and hardware) for end-user computing devices.
Actively participate in the implementation of new IT solutions and services.
Maintain the integrity and security of corporate data and IT systems.
Engage in ongoing learning and self-development to stay up to date with the latest technologies and industry trends.
Collaborate with contractors and suppliers as required.
Perform any other duties as required.
Lead & Champion IT projects for the business in conjunction with local stakeholders and HQ stakeholders.
Collaborating with Global HQ to resolve urgent tickets and issues impacting business operations.
Requirements
Skills Required:
Previous experience in IT help desk 1st level support.
Hands On experience and capabilities for HW rack and stack, Cabling & Wire Management.
Excellent written and verbal communication skills.
Strong administration skills and ability to follow strict onsite processes, instructions, and procedures.
Preferably, a Diploma in Information Technology.
Intermediate computer hardware and software installation skills.
Knowledge of the distribution and disposal of classified data/documents/devices.
Change management and user adoption experience, including training and e-learning design.
Proficiency in system administration and desktop application support within a Windows environment.
Familiarity with Microsoft Office 365 and Active Directory.
Relevant Information Technology qualifications or experience
Applicant must have valid work rights to work in Australia.
The company will not be able to support any VISA sponsorship or relocation charges request.
