Job Title: RightFax Engineer
Location: Halifax, Nova Scotia (100% Remote)
Top 3 skills required for this role:
- RightFax administration
- Windows Server administration
- Network troubleshooting
The RightFax Engineer is responsible for the administration and support of the organization's RightFax environment. This role involves ensuring the stability, security, and efficiency of RightFax systems, as well as providing technical support to users and troubleshooting issues.
Responsibilities:
Installation and Configuration:
- Install, configure, and maintain RightFax servers, clients, and related software.
- Integrate RightFax with other systems, such as email servers, MFPs (Multi-Function Printers), and EMR/EHR (Electronic Medical Records/Electronic Health Records) systems.
- Configure and manage RightFax routing rules, security settings, and user permissions.
System Maintenance and Monitoring:
- Perform regular system maintenance, including updates, patches, and backups.
- Monitor RightFax system performance and troubleshoot issues.
- Ensure system availability and reliability.
- Perform system upgrades.
Troubleshooting and Support:
- Provide technical support to users, resolving RightFax-related issues.
- Diagnose and resolve complex technical problems.
- Document troubleshooting procedures and solutions.
Security and Compliance:
- Implement and maintain security measures to protect sensitive
- Ensure compliance with relevant regulations, such as HIPAA and PCI DSS.
- Perform security audits and assessments.
Documentation:
Create and maintain accurate documentation of RightFax system configurations, procedures, and troubleshooting steps
Vendor Management:
Work with RightFax vendors for support and issue resolution
