Customer Success Specialist in COLOMBIA

Customer Success Specialist

About SpendHound:

SpendHound is a 100% free software renewal management platform and service recently launched by the research firm YipitData. (See this introductory video from SpendHound’s Senior Product Manager!)

Location: Fully Remote (Colombia-based candidates only)

In this role, you’ll gain experience in:

• Customer Engagement and Platform Adoption: After a customer is onboarded, you will take charge of their ongoing success, becoming the main point of contact. Your goal is to build and maintain strong relationships with your customers, ensuring they are actively using the platform, updating critical data like app renewal dates, and consistently adopting key features.
• Proactive Problem Solving: You will proactively address customer issues and roadblocks, helping them overcome challenges in using the platform. This involves anticipating customer needs, offering guidance on best practices, and turning satisfied customers into promoters of SpendHound.
• Driving Customer Outcomes: You will focus on ensuring that customers update their App Catalog with crucial details, including assigning app owners, tagging vendors, and maintaining accurate renewal dates. Your efforts will directly contribute to the customer’s ability to manage their vendor relationships effectively and receive timely renewal reminders.

You are likely to succeed if:

• You’re proactive in addressing customer needs: You actively address stakeholder changes, offer guidance on platform usage, and keep a close eye on risks and opportunities within your customer accounts. You don’t wait for issues to escalate; instead, you tackle them as they appear, ensuring your customers are always on the path to success.

• You’re comfortable driving customer outcomes: You will regularly interact with stakeholders at your customers' organizations, ensuring they are fully leveraging the platform. Being confident in discussing strategic elements and providing actionable advice is crucial for building trust and fostering strong relationships.

• You enjoy collaborating with large, cross-functional teams: As a Customer Success Specialist, you will work closely with various internal teams, including product development, data engineering, and renewal experts. Your ability to collaborate effectively with these teams will be key to delivering a fantastic customer experience.

• You thrive in a fast-paced environment: Our industry moves quickly, and customer engagement is critical. As such, you must thrive in a fast-paced environment, be able to prioritize tasks efficiently, and meet deadlines to ensure customers are always progressing towards their goals.

• You’re extremely organized: With numerous customers at various stages of engagement, staying organized is vital. You should be skilled in managing multiple customer relationships simultaneously, ensuring each customer receives the attention and support they need to succeed.

What we are looking for:

• 2-4+yrs of relevant work experience
• C2 English Level
• Availability to work US East Coast hours (approximately 9am - 5pm EST)
• Experience interacting with customers over phone and Zoom
• Eagerness to scale with a growing company, managing a dozen customers and growing to manage 100+
• Attention to detail, as you will be responsible for ensuring customers are correctly utilizing the platform.
• Tech-savviness or a willingness to learn tech skills

Compensation and Benefits:

• Salary: $30,000 - $32,400/yr paid in USD (2x monthly payments)
• Benefits: Unlimited PTO, trainings, and growth opportunity.
• Remote: Work Fully Remote anywhere from Colombia

How to Apply:

Share a Vocaroo (https://vocaroo.com/) link or voice message to rebeca@latamcent.com introducing yourself and specifying that you’re applying for the Customer Success Specialist role at SpendHound, Please include your LinkedIn profile and CV.