About Darkex
Darkex aims to be leading cryptocurrency service platform headquartered in Dubai, with additional entities in Panama, Cayman, and Georgia. As a pioneer in the rapidly evolving digital asset industry, Darkex provides a comprehensive range of services including trading, asset management etc. to clients worldwide.
With a commitment to compliance, security, and innovation, Darkex is dedicated to providing reliable and transparent services that meet the needs of both individual and institutional investors in the digital economy.
Job Responsibilities:
- Manage the Customer Service team, overseeing both live chat and ticket systems to ensure timely and effective resolution of customer inquiries and issues.
- Develop and implement strategies to enhance customer satisfaction and retention, including setting service standards and KPIs.
- Serve as the primary point of contact for escalated customer issues, providing resolution and ensuring customer satisfaction.
- Train, mentor, and coach Customer Service representatives to ensure they have a thorough understanding of the platform and can provide exceptional service.
- Collaborate with the marketing team to understand campaign details and product updates, ensuring Customer Service representatives are well-informed to address customer inquiries accurately.
- Monitor customer feedback and trends, identifying areas for improvement and implementing solutions to enhance the overall customer experience.
- Analyze Customer Service metrics and performance data to track team performance and identify opportunities for optimization and improvement.
- Develop and maintain effective communication channels with other departments to ensure alignment on customer service goals and initiatives.
Job Requirements:
- Bachelor's degree in business, management, or a related field; or equivalent work experience.
- Proven experience in customer service management, preferably in a technology or cryptocurrency industry.
- Strong knowledge of the company's platform and products, surpassing even C-level executives in understanding.
- Experience in blockchain/web3 technology is a must.
- Excellent leadership and team management skills, with the ability to inspire and motivate a team to achieve performance goals.
- Exceptional communication and interpersonal skills, with the ability to effectively interact with customers and internal stakeholders.
- Analytical mindset with the ability to interpret data and metrics to drive informed decision-making.
- Strong problem-solving skills and the ability to handle escalated customer issues with tact and diplomacy.
- Ability to thrive in a fast-paced and dynamic environment, with a commitment to delivering high-quality customer service.
*** Salary Range is between $2,000~ $2,550
*** Relocation to Tirana / Albania is mandatory
What You’ll Earn Working in Darkex
At Darkex, you'll find more than just a job—you'll discover a pathway to personal and professional growth in a rapidly evolving environment. We offer competitive compensation packages alongside unparalleled opportunities for advancement, ensuring you can develop your skills and expertise while making a real impact in the world of cryptocurrency and finance.
Our commitment to continuous learning means you'll have access to resources and mentorship to stay ahead of the curve. As part of our team, you'll collaborate with industry leaders on groundbreaking projects that are shaping the future of finance. And with a supportive and flexible work environment, we prioritize your well-being and work-life balance. Join Darkex today and embark on a journey where your potential knows no bounds.
