enezync company
Overview
Join our dynamic team at Enezync, a leading offshore recruitment solutions company providing exceptional ICT support, finance, admin & customer services to Australian clients.
Do you thrive in a fast-paced environment and enjoy providing exceptional, and confidential support? We are looking for a highly organized and detail-oriented individual to join our team as a Senior System Support Engineer (Level 3).
In this role, you will have extensive knowledge and hands-on experience with Azure Infrastructure, Microsoft 365, and SharePoint. This role involves providing advanced technical support, troubleshooting complex issues, migration projects and ensuring the smooth operation of our client’s IT systems.
How to Apply:
If you are ready to take on this exciting challenge, please send your resume outlining why you are the perfect fit for this role to contact@enezync.com.au email id. Kindly mention " Senior System Support Engineer (Level 3) & your Name" in the email subject line.
Note: Only shortlisted candidates will be contacted for further evaluation. Please read the below job description carefully. If you find your self not qualiying with the requirments detailed, please do not apply for the position.
Primary Duties & Responsibilities:
· Mandatory: : proven expertise in Microsoft 365 security, including Conditional Access Policies, Exchange online and SharePoint Migrations, Securing Microsoft 365 Improving security scores, and PowerShell Scripting.
. Provide Level 3 support for Azure Infrastructure, Microsoft 365, and SharePoint environments.
· Troubleshoot and resolve complex technical issues related to cloud services, networking, and system performance.
· Collaborate with Level 1 and Level 2 support teams to escalate and resolve advanced technical problems.
· Monitor and maintain the health and performance of IT systems, ensuring high availability and reliability.
· Implement and manage security measures to protect data and systems.
· Assist in the planning and execution of IT projects, including migrations, upgrades, and deployments.
· Document technical procedures, configurations, and troubleshooting steps.
· Provide training and guidance to junior support staff.
· It is mandatory to be available to work on an Australian time zone roster/shift basis.
Educational & Other Qualifications:
· Bachelor's degree in information technology, Computer Science, or a related field.
· Minimum of 3 years of experience in a helpdesk or technical support role.
· Relevant certifications (e.g., Microsoft Certified: Azure Administrator, Microsoft 365 Certified: Enterprise Administrator Expert) are a plus.
· Excellent organizational and time management skills
· Mandatory to have an ideal remote working environment.
· Attention to detail and accuracy.
Competencies & Skills
· Experience with Azure app hosting, applying the Well-Architected Framework, and developing with Power Apps are considered beneficial.
. Excellent English communication and interpersonal skills.
· Proactive and able to anticipate and address potential issues.
· Ability to work independently and as part of a team.
· Experience with PowerShell scripting and automation.
· Knowledge of ITIL framework and best practices.
· Familiarity with other cloud platforms and services.
· Ability to prioritize tasks, manage multiple projects, and meet deadlines.
· Capacity to identify and resolve issues efficiently and effectively.
· Ability to provide exceptional customer service and build positive relationships.
· Flexibility to adapt to changing priorities and work environments.
· Adherence to ethical standards and confidentiality.
· Ability to work independently and remotely.
Tools & Platforms:
· Strong expertise in Azure Infrastructure, Microsoft 365, and SharePoint.
· Proficiency in troubleshooting and resolving complex technical issues.
· Experience in Helpdesk ticketing systems.
Perks & Benefits:
· Attractive salary package par with the industry standard
· Learning and growth opportunities while having a Perfect life balance in a supportive working environment.
· Exposure to real-world Australian business scenarios, such as MSPs.
· Work setup: Permanent Work from home / Work from anywhere in Sri Lanka.
