Goodwork company
(Enterprise SaaS | Client Management | Remote)
Goodwork is recruiting for a US-based SaaS company that helps marketing teams track campaign performance with sophisticated UTM solutions.
What makes this opportunity interesting?
We're an all-in-one tracking URL builder and link management platform that helps marketing teams properly track their online campaigns. Our mission: to eliminate the spreadsheet chaos that typically plagues marketing analytics by creating a simple system that just works.
Our SaaS platform helps marketers create, manage and organize UTM parameters (the tracking codes that show where web traffic comes from) with proper structure and permissions. We enforce consistent tracking conventions, validate URLs, enable bulk creation, and integrate with analytics tools—all designed to help marketing teams accurately measure campaign performance without the headaches.
Our global customer base includes marketing departments in major enterprises and agencies across the US, Europe, and South America. While we support companies of all sizes, our platform particularly excels for larger organizations managing multiple business units, product lines, and regions that require sophisticated tracking taxonomies and controlled user permissions.
Founded in 2014, we've grown through bootstrapped, revenue-funded development for 11 years. Our impressive client roster includes UNICEF, Microsoft, Canon, Unity, and Accenture. We maintain exceptionally high client retention—customers typically only leave during corporate mergers or acquisitions, a testament to our product's value and reliability.
OUR COMPANY VALUES guide our team and shape our culture:
We're a fully remote organization with 2 (soon to be 3 👋🏾) teammates, including our Founder based in Berkeley, California, and our Lead Developer located in El Salvador.
Our culture emphasizes independence and ownership. We outline what needs to be done, then trust you to make decisions without constant feedback or micromanagement. Everyone is expected to identify what needs attention, fix what's broken, and leave things in better condition than they found them—all at a chill pace with no artificial urgency.
We're looking for a remote SaaS Operations & Customer Success Manager to be the glue that holds our business together. You'll serve as the central hub managing all operational aspects across marketing, sales, product development, and customer interactions.
In this role, you'll coordinate diverse activities from enterprise invoicing to customer support, while building systems and processes that run smoothly with minimal oversight. You'll enable our Founder to focus on strategic growth by ensuring all the day-to-day operations are running efficiently.
The nature of a small team means this position requires exceptional independence and ownership. You'll need to proactively identify and solve problems across multiple functional areas without constant direction, consistently leaving things better than you found them.
Our IDEAL CANDIDATE brings 4-6+ years of experience in operations management or customer success roles. You have strong technical skills including proficiency with accounting software, process design capabilities, and enough technical aptitude to understand our product ecosystem. Beyond these hard skills, you're exceptionally organized with meticulous attention to detail, excel at written communication with enterprise clients, and most importantly, you're a self-starter who can identify problems and implement solutions without constant guidance—someone who genuinely enjoys bringing order to operations while working independently.
Your performance will be measured by how independently you manage operations, respond promptly to clients, recover accounts receivable efficiently, and maintain high-quality written communications—all with minimal Founder intervention.
This position reports directly to our Founder.
You'll be doing things like:
Bonus if you also have:
Working Hours: 4 hours of required overlap between 10AM-2PM PT, with the remaining daily hours asynchronous
Employment Type: Full-time (40 hours/week), Exclusivity Preferred
Education: An undergraduate degree in something interesting
Level: Upper-Intermediate (4-5 years of relevant work experience), Senior (6+ years of relevant work experience)
If you’re not sure about applying and think you might be close to meeting the requirements, apply anyways! We value diverse life experiences and look at potential over qualifications.
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Additional keywords: Remote Operations Manager, Virtual Business Manager, SaaS Operations, Client Management Specialist, Operations Coordinator Remote, Enterprise Invoicing Specialist, Business Process Manager, Customer Success Operations, Remote Admin Manager, Operations Specialist LATAM, Operations Specialist South Asia, Invoice Management Remote, Documentation Specialist, Systems Implementation Manager, Small Team Operations
