Location
Philippines
Schedule
40 Hours / Week
Monday - Friday Your Local Time + Meetings EST Time
Why join our team?
- Caring culture that puts people > profit
- 100% remote, global team
- Flexible asynchronous schedule that allows for prioritizing family and quality of life
- 25 days of paid time off (PTO) each year
- Fast growing startup with lots of advancement opportunities
- Paid education stipend and mentoring to upscale skills
- Sign on bonus to upgrade home office and workstation
Ghost Sherpa?!
Hear from our founder about his founder journey and vision for Ghost Sherpa.
Since 2020, Ghost Sherpa has been a successful design company that serves US-based marketing agencies and in-house marketing teams with fast, affordable, senior-level graphic design support. Our 100+ person team is fully remote and hails from North, Central, and South America, Africa, Europe, and Asia, and maybe soon we’ll adopt a penguin and koala and be on every continent! We believe in putting people before profit and building a culture that values quality of life, truth telling, kindness, and work well done.
What’s the purpose of the role?
- Leadership of the Wrapmate Design Team
- Supervision of the Design Queue
- Wrapmate Strategy
- Mentoring and Talent Development
- Training
- Production
- Proposal and Presentation
- Conflict Resolution
- Team Collaboration
- Quality Control of Designs
- Quality Control of Initial Design Tickets
- Seatbelt
Leadership of the Wrapmate Design Team:
- Overseeing and directing the design team: prepare JD, interview, and onboarding of its members
- Cultivating a collaborative and creative work environment.
- Conducting regular performance reviews and facilitating the professional development of the team. Having mutual feedback sessions with the creatives every Q.
- Approves/disapproves team member’s leaves
- Manages team schedule
Supervision of the Design Queue:
- Ensure that creatives complete their design projects on time and to quality standards.
- Allocate design resources as needed.
- Overseeing multiple design projects, ensuring efficiency and quality.
- Ensure that tickets in Hubspot and Asana are reflective of each state
- Updating the ticket status of each project
Wrapmate Strategy
- Participate in strategy meetings with the PM to present the client with opportunities for continuous improvement.
- Maintain a close relationship with the client in order to see the opportunity to propose new business.
Mentoring and Talent Development:
- Have 1:1 monthly meetings with team members
- Acting as a mentor for team members, aiding in their professional development.
- Identifying talents and fostering their growth within the organization.
- Assisting members of the design team who need help or clarification in the design process
- Creating reports on designer strengths and weaknesses (Highlighting our oversights as a team, and members of the team who are doing exceptionally well in terms of quality and efficiency)
Training
- After onboarding, it is up to the technical lead to support each member's training session.
- Establish and maintain efficient design processes and teach them to the work team during the team's weekly catch-ups.
Production
- In times of need, such as a high influx of initial design tickets, Team lead will step in and take initiative to complete designs
- Team lead will also take initiative to assist designers in their revision tickets if needed
Proposal and Presentation:
- Participate in client pitches and presentations.
- Develop proposals for new projects and initiatives.
Team Collaboration:
- Coordinate and collaborate with creative teams, ensuring everyone understands their roles and responsibilities.
- Foster a positive and collaborative working environment.
Client Satisfaction:
- Measure and assess client satisfaction.
- Seek feedback to improve services continuously.
- Manage the feedback to meet client expectations.
- Providing constructive feedback to team members.
- Setting metrics to assess design effectiveness and using findings for continuous improvement.
Quality Control of Designs
- Ensure the final deliverables have been reviewed and meet quality standards and client expectations.
- QA’s Newly Hired Designers and Tenured Designers
Quality Control of Initial Design Tickets
- Will verify and check new initial design tickets to ensure that they meet our standard guidelines (has sherpa sqft, complete initial design notes, etc.)
- If a ticket does not meet our design standard, they will return the ticket to client and communicate effectively to ensure we get the items needed in order to start the design
Seatbelt
- Ensure that all initial and revisions files are uploaded to Seatbelt
- Updating the Sherpa Input Tracker
DON’T:
- Micromanagement.
- Ignoring Team Feedback
- Resist Change
- Constantly Making Unilateral Decisions
- Being Inflexible in Processes and Solutions
- Neglecting One's Own and Team's Mental Health
DO:
- Clear Communication
- Define Clear Expectations or Goals
- Be a Positive Leadership Role Model: generate agreements (and honor them)
- Manage Conflict
What experience do I need to succeed?
- 2+ years Team Experience: Prior experience working as part of a team, preferably in a senior or mentoring capacity.
- Leadership Roles: Previous leadership roles, even in informal settings, such as leading a project or a small team.
- Success Stories: Track record of successful project delivery and achievements in your field.
- Training and Development: Experience in training and mentoring team members.
What skills do I need to succeed?
- Excellent verbal and written English.
- Leadership and Management Skills:
- Communication: Ability to convey ideas clearly and listen to others. Strong written and verbal communication skills.
- Decision Making: Confidence in making decisions and taking responsibility for the outcomes.
- Conflict Resolution: Skills in mediating and resolving conflicts within the team.
- Delegation: Ability to delegate tasks effectively and trust team members to complete them.
- Motivation: Capability to inspire and motivate team members to achieve their best.
- Soft Skills:
- Empathy: Understanding and addressing the needs and concerns of team members.
- Adaptability: Flexibility in adapting to new challenges and changing environments.
- Problem-Solving: Strong analytical and problem-solving skills.
- Time Management: Efficiently managing your time and helping your team do the same.
- Interpersonal Skills: Building strong working relationships with team members and other stakeholders.
What recommended specs do I need?
If your computer can handle editing on Premiere Pro, it can probably handle wrap design.
Project files tend to be resource-intensive, as we deal in complex large-format vector graphics that need to be periodically synced to the cloud.
Minimum:
- Video Card: At least GTX 16 or RX580 series
- RAM: 16 GB
- CPU: Intel 10th gen or AMD Ryzen 2nd gen series
Software
The company will provide Adobe Creative Cloud access when the training period ends. Until then, trainees are expected to manage their own access.
