Senior IT Support Officer - Relocation to The Hague in SPAIN

For an international institution in The Hague, the Netherlands, we are urgently looking for a Senior IT Support Specialist.

EU candidates are welcome to apply. Candidates need to be based in The Hague or willing to relocate to The Hague.

Candidates need to be fluent in English. A work permit is required, but not provided. This position is long-term and open for contractors.

Tasks and Responsibilities:

• Providing first and second-level ICT support for all users, including during stand-by duty;
• Logs and prioritizes all incoming service requests and incidents;
• Escalates unresolved tickets or those exceeding defined resolution times to appropriate teams (3rd line or external suppliers);
• Supports purchasing, inventory control, configuration, deployment, and maintenance of user devices according to internal policies and procedures;
• Implements changes to the computing environment while ensuring compliance with regulations;
• Supporting the Information Management team in testing new software deliveries
• Drafting Technical Documentation such as knowledge database, guidelines, policies and procedures related to the solution of problems and incidents
• Installing, upgrading, maintaining and decommissioning hardware and software;
• Contributing to the regular ICT maintenance that takes place in the evenings and on weekends;;
• Testing new versions, releases and patches for hardware and software and providing recommendations on their implementation;
• Assisting in the process of ordering of new IT equipment and initiating ICT-related purchases; keeping detailed hardware and software inventory information;

Profile:

• +3 years of IT Support experience working in an ITIL environment;
• Experience with Microsoft Enterprise Software;
• Experience operating a Service Desk in an office environment (not a call centre);
• Proven experience in providing first and second level ICT support for all users;
• Proven experience in installing, upgrading, maintaining and decommissioning hardware and software;
• Proven experience in troubleshooting ICT-related technical problems;
• Proven experience in testing new versions, releases and patches for hardware and software;
• Fluent in English;

Interested:

If you are interested in this opportunity, please forward your CV to resume@all-european-careers.com.