IT Support Engineer - Office365 in CORK METROPOLITAN AREA

Stelfox is partnering with a SaaS provider in Cork City, who are looking to recruit a Internal IT Support engineer to cover their Office365 / Microsoft environment

As an IT administrator, you will provide back office & End User technical support, ensuring smooth operations for our Microsoft Office365 estate. You’ll work closely with internal stakeholders to diagnose issues, implement solutions, and optimize processes across Office365 services and applications in use.

What You’ll Do

• Deliver hands-on technical support for end-users, ensuring prompt and effective issue resolution.
• Diagnose and troubleshoot IT problems across operating systems, applications, and networks.
• Collaborate with Engineering to develop IT automation workflows that reduce manual interventions.
• Maintain accurate records in ticketing systems like Jira and ServiceNow.
• Work cross-functionally with IT teams and stakeholders to improve processes and enhance user experience.

What You Should Bring

• Experience in Microsoft Office365 and associated services & applications.
• Strong knowledge of Windows support and issue resolution.
• Experience using Jira, ServiceNow, or similar
• Networking: Familiarity with TCP/IP, common protocols, and network troubleshooting.
• Identity & Access Management: Understanding of user provisioning and access security.

Non-Technical Skills:

• Strong interpersonal and communication skills—able to explain technical concepts to non-technical users.
• A proactive mindset—always looking for ways to improve processes and optimize workflows.
• Ability to prioritize and problem-solve under pressure.
• Team player—able to coordinate across organizations to resolve issues efficiently.

Experience & Education:

• 2-3 years of experience in an IT support role, preferably within an internal back office / End User environment.

Please note, this position is located in Cork City and operates on a hybrid working model.

Visa sponsorship and relocation assistance is not available for this position.