We're seeking a Data Engineer/Technical Account Manager to provide exceptional support while leveraging technical skills to solve complex problems. This remote position combines customer service excellence with database management (PostgreSQL), automation, and the potential to grow into QA or fullstack development roles.
🚀 About Vyg.ai
At Vyg.ai, we’re pioneering the future of AI-driven SaaS solutions that empower e-commerce brands to unlock their full potential. Our technology seamlessly integrates advanced AI capabilities with intuitive SaaS platforms, enabling brands to leverage personalized, data-driven customer experiences at scale. With venture backing and trusted by brands collectively generating over $2 billion in GMV, we're building innovative products like LiveRecover that harness human-powered interactions enhanced by AI-driven insights.
🤖 Why Join Our Engineering Team?
We're a dynamic, fast-moving team driven by curiosity, creativity, and technical excellence:
- 🌐 Impact at Scale: Work on SaaS products powered by cutting-edge AI that directly impact thousands of e-commerce brands and millions of end-customers globally.
- 🔥 Startup Velocity, Founder Mindset: We're a nimble team of fewer than 20, where every team member operates in "founder mode"—making critical decisions, rapidly experimenting, and directly influencing product direction.
- 💡 Deep Tech & Innovation: Join an environment passionate about pushing technological boundaries. Dive deep into large-scale data platforms, machine learning, personalization engines, and real-time infrastructure.
- 🌎 Fully Remote, Global Team: Collaborate with diverse talent around the world, bringing unique insights and creative solutions to complex challenges.
- 🚦 Autonomy & Leadership: Everyone at Vyg.ai leads by example. You’ll have the freedom, trust, and responsibility to make meaningful contributions from day one, without excessive bureaucracy.
- 📈 Growth & Learning: We actively invest in your personal and professional growth. Explore cutting-edge technologies, learn from peers, and accelerate your career in an environment that values continuous development.
If you're a passionate engineer excited by the intersection of venture-backed SaaS, innovative AI, and impactful customer solutions, Vyg.ai offers you a unique opportunity to build the future—where every line of code you write can drive meaningful change.
About the Role
The Data Engineer/Technical Account Manager serves as a critical link between our customers and our technical systems. You'll handle technical support requests, manage customer accounts, and use your technical skills to automate processes, create monitoring alerts, and solve complex problems efficiently.
Key ResponsibilitiesTechnical Support and Customer Service
- Handle technical support requests and inquiries, providing guidance on platform features, integrations, and troubleshooting
- Guide clients through technical aspects of our products, including setup and configuration
- Create and manage PostgreSQL queries to investigate customer issues and extract data
- Develop and implement automation scripts to improve efficiency and reduce manual tasks
- Create and maintain monitoring alerts in AWS and other platforms to proactively identify potential issues
- Set up and configure internal tools, requiring investigative skills and experience with APIs
- Collaborate with development teams to isolate bugs and verify fixes
- Take on junior-level development tasks based on capability and interest
Customer Lifecycle Management
- Assist in technical onboarding processes, including system configurations and third-party integrations
- Set up and configure system components to ensure optimal performance and reliability
- Manage technical aspects of customer offboarding, including data migration and account deactivation
- Handle deliverability issues by monitoring systems and working with internal and external support teams
- Address technical blocks or errors, communicating with clients and resolving issues promptly
Technical Documentation and Knowledge Base
- Contribute to internal and external knowledge bases with technical documentation
- Document common issues and solutions to build a comprehensive self-service resource
- Create step-by-step guides for technical processes
Technical Account Administration
- Assist with technical aspects of billing and account management
- Use database queries to verify account status and usage metrics
- Support internal teams with technical data and insights using tools like PostgreSQL, Retool, and internal systems
Skills and QualificationsRequired
- Strong customer service orientation with excellent written and verbal communication skills
- Basic SQL knowledge, particularly PostgreSQL, for querying and data analysis
- Experience with technical troubleshooting and problem-solving
- Ability to work independently in a remote environment
- Strong organizational skills to manage multiple priorities efficiently
- Attention to detail and ability to follow technical procedures accurately
- Proficiency with collaboration tools such as Slack, email, and ticketing systems
Preferred
- Experience with scripting languages (Python, TypeScript, etc.) for automation
- Familiarity with API integrations and webhooks
- Understanding of AWS monitoring tools and alert systems
- Experience setting up and configuring internal tools
- Knowledge of web technologies (HTML, CSS, REST APIs)
- Experience in a technical support or customer success role
Growth Opportunities
This role offers significant potential for professional development, with opportunities to:
- Develop more advanced technical skills in database management and automation
- Take on junior-level development work as capabilities grow
- Transition toward QA or full-stack development roles as skills advance
- Gain experience across multiple technical domains
As a small company, we encourage team members to grow beyond their formal titles - if you're competent and eager to learn, you won't be restricted to a rigid role definition.
Working Environment
- Remote position with flexible work arrangements
- Collaborative team focused on technical excellence and customer satisfaction
- Opportunities to contribute to process improvements and automation initiatives
How to Apply
Fill out the form by clicking "Apply"- Once you’ve submitted, we’ll review your application and be in touch with the next steps if you qualify!
