Mercier Consultancy is looking for a talented Dutch Speaking Customer Service Representative to join our Digital Marketing & SEO Solutions Department. In this dynamic role, you will provide exceptional support to our Dutch-speaking clients, assisting them with inquiries about our digital marketing services and helping them optimize their online presence.
Your fluency in Dutch will be crucial as you communicate effectively with clients, understanding their needs and providing valuable insights on SEO strategies, digital marketing campaigns, and performance metrics. You will play a key role in ensuring client satisfaction and contributing to their success in the digital landscape.
Responsibilities
Respond to customer inquiries in Dutch related to digital marketing and SEO solutions via phone, email, and chat
Assist clients in understanding our services, tools, and best practices for effective digital marketing
Document customer interactions systematically in our CRM system
Collaborate with the marketing team to resolve client issues and provide tailored solutions
Gather and analyze client feedback to enhance service delivery
Participate in ongoing training to stay updated with industry trends and digital marketing innovations
Educate clients on the importance of SEO and optimizing their online strategies
Requirements
Fluent in Dutch and English, with excellent communication capabilities
Strong customer service orientation and problem-solving skills
Experience in customer service, particularly in digital marketing or SEO, is preferred
Able to manage multiple inquiries effectively in a fast-paced environment
Detail-oriented with strong organizational skills
Passionate about digital marketing and helping clients succeed online
Familiarity with digital marketing tools and CRM systems is a plus
Benefits
Fully Paid Relocation Package ( Flight, Transfer and Hotel )
