Insight Global company
The ideal candidate demonstrates an aptitude and appetite for learning new technologies, evidenced by the ability to expand upon core knowledge. This is a great opportunity for someone with patience and an empathetic view of the customer to hone their skills and advance their career providing value to customers while working with an industry leader in Security technology.
Job Description
• Leads customer delivery engagements and/or provides escalation support for large scale solutions and complex issues through deep technical expertise. Provides leadership capabilities and insight for creation and sharing of intellectual capital, influences the Engineering team to improve products, actively mentors and develops others.
• Thought leader; collaborates cross functionally with internal stakeholders to showcase the value of Cisco services and solutions to customers.
• Drives customer technology transitions, influencing solution architectures and services
• Builds customer simulations to resolve/validate complex problems and compatibility issues
• Leads creation and dissemination of technical collateral, intellectual capital, documentation, and knowledge transfer
• Provides technical expertise and escalation support in documenting and resolving technical problems found in products and solutions.
• Based on project requirements, consult and work with customers and Cisco stakeholders to plan, design, install, configure, integrate and/or optimize Cisco Secure Firewall, services to accelerate business outcomes
• Mentors and develops others
Required Skill Set:
• Working knowledge of Security industry, products, and services.
• FTD or ASA Firewall/VPN, IOS Firewall and Confidentiality and Secure Access.
• Minimum 3-5 years of experience designing, deploying, configuring, supporting, trouble shooting, debugging and administering Security Products.
• Minimum 2 years of experience of directly supporting customer.
• Bachelor's degree (or equivalent experience) is required.
• Certifications like CCIE, CCNP or CISSP can be a plus.
• Deep Knowledge of Routing, Switching and network protocols.
• Strong understanding of IPSEC, SSL and cryptography (PKI, IKE, RSA, etc.)
• Has experience with NGFW, IDS/IPS, ACL’s, NAT and threat intelligence.
• Hands on Experience on Firewall update and Migrations.
• Deep knowledge on analyzing network traffic for troubleshooting and analysis.
• Cisco Secure Client, Cisco Secure Endpoint, Cisco Threat Grid
• Standard protocols such as SMTP, DNS, FTP, SSH, TCP/IP.
• UNIX system administrator skills.
Compensation:
Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
