Schedule: 10:00am to 10:00pm, 10:00pm to 10:00am AEST Shifting Schedule
What are we looking for?
Skills Required
Minimum of 2-3 years’ experience in Infrastructure or Operations support, preferably within a Managed Services Environment
Previous experience in a NOC/Datacentre/Network technician role
Practical experience using Remote Monitoring and Management (RMM) Tools such as Solarwinds N-Central, Orion, Kaseya, Connectwise and experience administering Windows Server environments
Experience administering Windows Server environments and strong analytical and problem-solving skills
Appropriate Tertiary qualifications and/or IT Industry Certifications
Nice To Have
Formal training and certification in an industry technology (e.g .CCNA) desirable but not essential
Microsoft Windows including Active Directory, DNS,DHCP, Microsoft Exchange and/or other messaging environments
Network and Windows Security, Firewalls such as Pfsense, Palo Alto, Vyatta, Cisco ASA etc
Exposure to the ff: Cisco routers/switches, Citrix, Vmware, Anti-Virus Technologies
What will you do?
Identify and action all incoming major incidents from our monitoring tools in a rapid manner and provide 1st and 2nd level technical support on Incidents and Requests raised by our customers via email, portal or phone call
Rapidly respond and work to resolve incoming alerts generated from our monitoring tools and Manage major/critical incidents and communicating updates to key stakeholders
Performing Event management (monitoring and actioning events that happen within both our and our clients infrastructure environments)
Performing initial triage on all networking outages, including L1 troubleshooting and raising cases to the Vendor where applicable and assisting in managing the day-to-day monitoring of client backups
Performing outside of standard hours upgrades, patching, etc where required
Manage our clients infrastructure according to the satisfaction of our customers in line with our contractual commitments and work autonomously, managing alerts, phone calls, backups, etc to resolution within SLA.
Provide excellent customer service and communication to all clients and ensure the integrity and validity of the environments managed on behalf of company's managed clients
Support all best practice design, implementation, and management of managed infrastructure solutions and identify and provide insight to internal stakeholders on recurring incidents and assist in the root cause resolution where required
Ensure the company is meeting its obligations in regards to Service Levels Network performance and configurations.
Work effectively with the team in transitioning the workflow through to colleagues in the 24-hour roster with clear notes, instructions and info for handover.
Join the awesome team and enjoy these benefits & perks:
WFH
Medical, Dental Coverage and Life insurance from day 1 of employment
Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
Competitive salary package and annual appraisal
Financial Assistance Program
Mandatory Government Benefits and 13th Month Pay
Regular Company Events, Work Life Balance, and Career growth opportunities
JOIN CONNECTOS NOW!
ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.
We're a leading provider of offshore talent for organizations worldwide and one of the fastest-growing offshoring companies in the world. With over a decade of experience, we specialize in premium resourcing and productivity solutions. in the world. Founded by our Australian CEO, we help companies across industries overcome resourcing challenges with innovative strategies.
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Equal Employment Statement
Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.
