Technical Support Engineer in SWEDEN

Smartoptics provides advanced optical networking solutions for modern open networks. We help customers solve network challenges and stay competitive. Our customers include telecom and cable operators, cloud providers, Internet exchanges, government agencies, and businesses of all sizes.

If you join this role, you'll be part of a small but growing team dedicated to providing excellent support for Smartoptics products. Your primarily working place will be in our facilities in Kista.

Are you ready to dive into the world of technical support? We’re looking for a skilled and motivated Support Engineer to join our team at Smartoptics.

In this role, you will help customers with their technical issues and ensure they have a smooth experience using our products. If you enjoy solving problems, have great communication skills, and a strong technical background, we’d love to hear from you!

As a Support Engineer, you’ll play a key role in providing top-notch support while keeping business needs in mind. You'll handle a wide range of technical issues, from transceivers and traffic interfaces to optical line systems, including transponders and muxponders.

• Troubleshoot software and hardware issues, analyze problems, and find solutions quickly.
• Work closely with different teams to provide complete customer support.
• Be available for on-call support 24/7/365 as per a rotating schedule and during emergencies.

• Experience working in technical support, assisting customers via web, phone, and in-person.
• Ability to handle multiple tasks efficiently and follow up to ensure nothing is overlooked.
• Strong communication skills in Swedish and English, both spoken and written.
• Willingness to be on-call as per a set schedule.
• Ability to create documentation, including procedures, service bulletins, and manuals.

• Good understanding of DWDM design and optical components such as amplifiers, filters, WSS, and VOA.
• Knowledge of transceivers, including optical and management interfaces.
• Familiarity with Linux and how software interacts with hardware in embedded systems.

We have a culture of openness and involvement. If you thrive in a dynamic environment and love being involved in problem-solving, there’s a great chance you’ll enjoy working with us! We have an ambitious roadmap ahead and offer strong development opportunities for our employees.

Smartoptics is a Scandinavian company offering innovative fiber-optic network solutions and components for the new era of open networks. We solve technical challenges in networks to enhance our customers’ competitiveness. Smartoptics’ customer base today includes hundreds of companies, such as government clients, cloud providers, and cable and telecom operators.

Smartoptics was founded in 2006 and has its headquarters in Oslo. The Stockholm office houses about 70 great colleagues, characterized by a culture of innovation and drive. As for the company, there are currently 120 employees.

Our modern office is just a stone’s throw from the Kista subway station and the Helenelund commuter train station.

Furthermore, note that you must have a Swedish/EU work permit and speak Swedish. No relocation assistance or visa support provided. No recruiters or agencies, please.