Akkodis company
Akkodis is seeking an SimpliVity Support Engineer for a Contract position with a client located in Toronto ON Canada (Fully Remote). Ideally, The successful candidate will have strong experience with Technical Support: Provide Level 1 and Level 2 support, troubleshooting and resolving issues related to hardware, software, and network connectivity. Hands-on experience in System Monitoring and Maintenance: Regularly monitor the health and performance of HP SimpliVity systems, ensuring optimal operation.
Position: SimpliVity Support Engineer
Location: Toronto ON (Fully Remote)
Job Type: Contract
Responsibilities:
System Monitoring and Maintenance: Regularly monitor the health and performance of HP SimpliVity systems, ensuring optimal operation.
Technical Support: Provide Level 1 and Level 2 support, troubleshooting and resolving issues related to hardware, software, and network connectivity.
System Upgrades and Patches: Implement system upgrades, patches, and updates to maintain system security and performance.
Documentation: Maintain detailed records of system configurations, changes, and support activities.
Customer Interaction: Assist customers with technical issues, providing clear and effective communication and support.
Qualifications:
Technical Expertise: Strong knowledge of HP SimpliVity systems, virtualization technologies, and network infrastructure.
Problem-Solving Skills: Ability to diagnose and resolve technical issues efficiently.
Communication Skills: Excellent verbal and written communication skills to interact with customers and team members.
Certifications: Relevant certifications such as ITIL, CompTIA Network+, or VMware certifications can be beneficial.
Experience: Prior experience in a technical support or IT operations role is often required.
This role is crucial for ensuring the reliability and efficiency of HP SimpliVity systems, providing essential support to both internal teams and external customers
