Zentist company
Location: Remote
Employment Type: Full-time
About Zentist
Zentist is revolutionizing Dental Revenue Cycle Management (RCM) with cutting-edge AI-driven solutions that enhance efficiency, accuracy, and scalability. We empower Dental Service Organizations (DSOs) and dental practices to streamline payment posting, improve cash flow, and optimize operations through automation. Join us on our mission to redefine the future of dental RCM!
Role Overview
Terms of Reference (ToR): Zentist L2 Engineer
Responsibilities:
• Provide technical support to users, troubleshooting issues and resolving technical inquiries.
• Configure client environments and modify user data as needed.
• Monitor application performance to ensure stability and efficiency.
• Collaborate closely with development, product management, and customer support teams to improve service delivery.
Requirements:
• Proficiency in English at B2 level or higher.
• At least two years of experience in technical support.
• Understanding of client-server architecture and web application frameworks.
• Hands-on experience with SQL for data analysis and troubleshooting.
• Familiarity with log management tools for system monitoring and debugging.
Working Conditions:
• Opportunity to work in a multinational team and improve English proficiency.
• Salary paid in a stable currency (USD).
• Fully remote position.
• Standard work schedule: 5 days a week, 8-hour shifts.
