IT Support Specialist (Salesforce) in MEXICO

We are seeking an IT Support Specialist to provide Tier 1 technical support and assist with light Tier 2 troubleshooting for IT systems, including Salesforce and other business applications. This role will support end users, maintain IT systems, and collaborate with cross-functional teams to enhance IT operations and user experience.

What You’ll Do:

• Provide first-level (Tier 1) technical support and troubleshooting for IT systems, including Salesforce and other business applications.
• Perform light Tier 2 support, escalating complex issues as needed.
• Support Salesforce users by addressing access, permissions, and basic configuration needs.
• Assist with the maintenance, configuration, and administration of IT systems.
• Document technical issues and resolutions in the ticketing system.
• Assist with onboarding new employees by setting up accounts and configuring IT resources.
• Provide guidance and training to end users on system functionality and best practices.
• Work with cross-functional teams to support IT projects and process improvements.
• Effectively communicate insights to cross-functional team members and management.
• Ensure timely resolution of IT support requests while maintaining high customer satisfaction.
• Collaborate with clients, technicians, and managerial staff to optimize IT operations.

Technical Skills:

Languages: English B2+ (written and spoken).

What You Need:

• Strong technical troubleshooting skills with a foundational understanding of IT systems.
• Experience with Salesforce Sales Cloud administration or support preferred.
• Basic knowledge of Windows, Microsoft 365, and cloud-based applications.
• Strong problem-solving and analytical skills.
• Excellent communication and customer service skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Experience with IT ticketing systems is a plus.
• Excellent planning, organizational, and time management skills.

Benefits

• Our hiring and operational model allows us to offer you a 100% remote job, providing a career tailored to your personal goals, continuous training, and a flexible environment. You'll have the opportunity to participate in international projects with multicultural teams, allowing you to grow in an innovative setting.
• Employment contract as a service provider or contractor (not project-based, offering job stability).
• Career development plan.
• Learning platform.
• Continuous training communities.
• Social initiatives.
• Bonus
• Salary: We don't have fixed salary ranges; we tailor the economic offer based on the candidate's salary expectations. In this case, you will let us know your monthly service fee, and that value will be taken into account when making the offer.