Technical Support Manager in LATIN AMERICA

At Near, we help top talent in Latin America find remote roles with US companies. Our mission is to create better lives by fostering a remote work culture that transcends borders. This is a fully remote contractor position for Latin American individuals currently living in Latin America.

About our client

Is a US based company, is a leading designer and manufacturer of products for audio recording in the music, film, digital streaming, and voice-over industries. Based in Santa Monica, CA, and was founded in 1985.

About the role

As a Tech Support Manager you will provide customer support through innovative technologies, including AI-driven solutions.

Key Responsibilities

• Be part of the tech support team, ensuring exceptional service across diverse customer segments.
• Create and maintain a comprehensive knowledge base, integrating with AI platforms (e.g., ChatGPT Professional).
• Optimize support workflows and response times using advanced tools.
• Collaborate with product, engineering, and marketing teams to address customer needs.
• Analyze customer feedback to drive continuous improvement.

Skills

• Proven tech support management experience, ideally in the audio industry.
• Strong understanding of professional and consumer audio equipment and workflows.
• Familiarity with AI support tools (chatbots, knowledge management).
• Excellent leadership, communication, and organizational skills.
• Ability to thrive in a dynamic, fast-paced environment.

Working Hours

• From Monday to Friday, 9AM - 6PM CST.

Perks - What’s in it for you?

• Competitive salary in USD.
• 5 PTO
• 5 US Holidays
• Remote Work.