We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.
We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications.
Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. In 2021–22 we reached 650 million people.
Regional IT Manager
Department: Information Technology (Corporate).
Contract type: Indefinite (permanent) contract.
Hours: 36 hours per week, Monday to Friday.
Pay band: 8
Salary: £38,820 - £46,203 plus £3,300 London Market Allowance for those in the London area only.
Location of Role: London, Cardiff, Manchester, Edinburgh or Belfast Only. (The UK).
Benefits Include, But Are Not Limited To
- 32 days annual leave, in addition to public holidays
- 3 days volunteering leave
- Career average defined benefit pension scheme
Requirements
- Please note that candidates must have the pre-existing (permanent) legal right to work in the UK.
- Visa Sponsorship and relocation assistance is not provided.
Closing Date: 12th March 2025 at 23:59 UK time.
The Team
The Digital and Technology Directorate leads the British Council’s digital strategy and transformation. It creates and executes technology initiatives to fulfil the organisation’s mission and corporate priorities.
Key Focus Areas Are
- Creating digital products that attract and retain customers, delivering business value through digital design and delivery expertise.
- Developing and optimising digital platforms that provide seamless customer interactions and use scalable and secure capabilities.
- Enhancing digital capability across the organisation.
- Enabling growth, impact and efficiency through technology.
Digital and Technology is a global Directorate organised into four divisions: Product, Engineering, Operations and Performance which collectively create digital products and services, maintain, and improve products, services and platforms and optimise performance. Areas of responsibility include digital and technology strategy, architecture, infrastructure, software, development, data, innovation, and cybersecurity. It ensures that technology initiatives are customer and value focused, accessible, efficient, and secure.
The Operations division is accountable for the continuing delivery of secure, performant enterprise platforms and applications and the connectivity and modern workplace environment to access those platforms. This is achieved through partnerships with external suppliers and delivery through ITIL based processes. The unit is also responsible for transitioning new products and services into the live environment. It interfaces across the Digital and Technology departments, Suppliers and Managed Services.
The Role
As Regional IT Manager you will be the link between Digital and Technology (D&T) and IT staff in countries within one or more regions. You will ensure the delivery in country is aligned to D&T policies, processes and standards whilst meeting the local needs.
Accountabilities
Leadership & management
- Management of the community of local IT staff within the allocated regions.
- Ensuring delivery of incident support, service request delivery and change delivery allocated to the local IT Support Staff, monitoring queues, tracking management information and performance against SLAs and continually driving improvement.
- Recruitment of local IT Support staff in line with D&T and local requirements
- Enforcing policies and processes adherence at a local level
- Contributing to local policies, processes and contracts
- Assuring compliance with D&T and IGRM policies and standards
Relationship and Stakeholder management
- Building a community of practice along with the other Regional IT Managers for the local IT Support community
- Through a strong relationship with the Engagement Managers, ensuring that new demands from countries are appropriately channelled through the D&T demand process.
- Woking closely with Global Estates Project team to ensure forward sight of local and regional changes
- Providing a link between local technology operations and IGRM for assurance of policy adherence
Commercial and/or financial Management
- Management of supplier delivery as appropriate for the regions managed.
Professional services expertise
- In conjunction with Global Estates, local staff and D&T Delivery Leads where appropriate, coordinating the delivery of technology change for local and regional premises projects.
Requirements Of The Role
- Managing people (Level 4) Leads a large and varied team - Manages a substantial group to deliver annual business objectives. The team includes different professions, cultures and/or areas of business, and may cover multiple locations.
- Managing Projects – Level 3 - Leads smaller projects Analyses requirements with the sponsor/stakeholders, defining the specification with awareness of equality and diversity impact, planning, revising, implementing and evaluating on small-to-medium scale and/or low risk projects.
- Significant experience with Supplier Management
Closing Date: Applications will close at 23:59 on 12th March 2025 UK Time.
Interviews will be held around the end of March 2025.
You must have the legal right to work in the UK at the time of application.
A connected and trusted UK in a more connected and trusted world.
Equality , Diversity, and Inclusion (EDI) Statement
The British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment. We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability. All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.
The British Council is committed to safeguarding children, young people and adults who we work with.
We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.
Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.
If you have any problems with your application please email askhr@britishcouncil.org
Please note: Applications to this role can only be considered when made through the Apply section of our careers website. Our ‘ASK HR’ email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted.
