Technical Support Advisor (Malaga/ Barcelona) in SPAIN

Technical Support Advisor

Languages: Any one of them- Danish/ Finnish / German/ Norwegian/ Portuguese/ Swedish and English

Location: Barcelona/ Malaga

Workster is partnering with a global technology and services leader to recruit a Portuguese-speaking Technical Support Advisor fully remote, anywhere in Spain. This role is ideal for individuals passionate about technology and customer support, with a strong interest in IT and cloud-based solutions.

If you’re looking to develop your career in software and technical support, this is your opportunity to work with one of the world’s leading software development companies.

Your Responsibilities:

• Technical Assistance: Provide high-quality technical support to users regarding software functionality and IT-related concerns.
• Issue Resolution: Troubleshoot and resolve issues related to Office, Outlook, OneDrive, Exchange, SharePoint, Lync Server, and Microsoft Windows.
• Customer Interaction: Handle diverse customer situations with empathy, professionalism, and problem-solving skills.
• Problem-Solving: Use critical and logical thinking to analyze and provide solutions to technical queries.
• Continuous Learning: Stay updated on the latest IT trends, cloud technologies, and software updates to improve service delivery.

Your Qualifications:

• Language Proficiency: Native or fluent in Danish/ Finnish / German/ Norwegian/ Portuguese/ Swedish and English.
• Technical Knowledge: Background in IT technologies, with hands-on experience or training in cloud technologies and Microsoft products.
• Customer Support Experience: Previous experience in technical support, IT helpdesk, or software troubleshooting is valuable.
• Analytical Thinking: Strong problem-solving skills and the ability to handle complex technical inquiries efficiently.
• Interpersonal Skills: Excellent communication skills, a customer-first mindset, and the ability to work collaboratively.

The Offer:

• Full-Time Contract: 39 hours per week, Monday to Friday, rotating shifts between 09:00 – 21:00.
• Career Growth: Extensive training on cutting-edge IT products and software solutions, with opportunities for career advancement.
• Multicultural Work Environment: A dynamic and supportive international team.
• Work-Life Balance: A structured schedule that allows for personal and professional development.
• Relocation Assistance: Financial support for relocation if you are moving from outside La Coruña.
• Hybrid Option: Possibility to work remotely within Spain (outside Galicia).