Explore a new world of possibilities
Smoobu ( www.smoobu.com ), a subsidiary of HomeToGo Group, is a fast-growing startup in the vacation rental industry. Smoobu’s SaaS solution currently empowers private hosts to manage over 100,000 properties across more than 110 countries. Smoobu runs as an independent enterprise within the HomeToGo Group, ensuring its startup spirit and growth potential remain at the forefront. Our top priority is to assist hosts in efficiently managing and growing their businesses simultaneously.
Smoobu’s success is attributed to our dynamic, ambitious, and international team, dedicated to exceeding our customers’ expectations through expert advice and action. We celebrate diversity and operate in a truly global environment, embracing the challenges and opportunities that come with it. Join us on this exciting journey to transform the vacation rental industry!
Your future contribution
Utilize your customer service expertise to deliver first-class support for our customers around the world. As our product grows, we will create a user experience superior to the tourism industry standard. With our modern technology supporting homeowners, we are looking for you to be the human connection to our product and deliver effective solutions that satisfy our clients globally.
At Smoobu, we get Hosts onboard and empower them to maximize their performance in the online distribution world by providing profound travel tech and marketing expertise while delivering an outstanding customer experience! As part of our Customer Service team, you will interact with prospects and existing customers to ensure they have the best possible experience using Smoobu. You will primarily assist existing (paying) users in leveraging the product to its fullest extent, helping them maximize value and profit.
All in all, it’s about people, and with your help and passion for outstanding service, we will build a state-of-the-art Customer Service department at Smoobu!
How You’ll Add Value
- Assessing and understanding the needs of prospects and customers and recommending new processes, products, or services in line with customer expectations
- Provide customers with outstanding service and educate them about the optimal use of Smoobu across multiple platforms including phone and email
- Resolve customers’ issues in a timely and effective manner
- Contribute to our knowledge base and help center by creating email templates and articles for future use
You’ll be successful in this role if you
- Have high proficiency in English. Proficiency in any additional languages such as German, French, Italian, Spanish is an advantage.
- Are comfortable troubleshooting technical issues and providing product support that often involves understanding integrations, APIs, and other technical aspects of our SaaS platform
- Already have experience in a customer-facing position and enjoy interacting with people
- Are comfortable helping customers navigate our product
- Are a natural people-person with outstanding communication skills
- Come with flexibility, honesty and attention to detail
- Possess the skills and desire to master the art of consultative selling
What We Offer
Your journey with Smoobu is a two way street - we’ve got you covered! We offer a diverse variety of benefits to enable your career development and make Smoobu a great place to work, including:
- The essentials: Competitive compensation package, visa sponsorship & relocation assistance*, full IT support & equipment, corporate benefits, modern offices, 27 paid vacation days a year (+ one additional day per year of employment until 32)
- Career growth: 360° feedback, open feedback culture, buddy and mentorship programs from an international team of passionate industry experts
- Personal development: German & Lithuanian language courses, internal and external workshops & trainings, company & team events, Gympass, clubs & sports (e.g. volleyball, running, yoga classes), psychological support
- Startup spirit: Driven by our Leadership Principles : We are fast, nimble, and results-driven - embodying a startup mentality even as a global, public company. We encourage ownership and enable each other to succeed
- Flexible work approach: Ongoing remote work options and work from abroad flexibility for up to 90 days a year. Plus, access to a Travel Industry Card
- Climate action: Committed to being a pioneer in green travel: We partner with Plan A to take our environmental commitment to the next level by focusing on decarbonization, reduction targets and ESG reporting, and are a proud member of Leaders for Climate Action.
- And so much more…
*Certain conditions apply
About Us
HomeToGo is the SaaS-enabled marketplace with the world's largest selection of vacation rentals, listing millions of offers from thousands of trusted partners, including Booking.com , Vrbo and TripAdvisor. From vacation homes, cabins, beach houses, apartments, condos, house boats, castles, farm stays and everything in between, HomeToGo combines price, destination, dates and amenities to find the perfect accommodation for any trip worldwide.
Founded in 2014, HomeToGo operates localized apps & websites in 25 countries across Europe, North America, South America, Australia and Asia-Pacific. HomeToGo also operates brands such as Agriturismo.it , AMIVAC, atraveo, Casamundo, CaseVacanza.it , e-domizil, EscapadaRural, Kurzurlaub, Kurz Mal Weg, Tripping.com and Wimdu.
HomeToGo is an Equal Opportunity Employer, committed to hiring and nurturing exceptional talent, representing various backgrounds, perspectives and skills. We are authentically candid and open-minded, fostering a safe environment for diverse opinions. Our hiring decisions are based on qualifications, merit and business needs. We do not discriminate against race, ethnic origin, gender, sexual orientation, religion, political, ideological or religious views, disability or age.
We are committed to creating and maintaining a workforce of equality and diversity at HomeToGo and to provide opportunities to everyone. We therefore welcome your application even if you aren't completely confident that your experiences fit the job description criteria. We would really love to get to know you!
