In the last decade, the rate of Canadians with anxiety, depression, and bipolar have nearly doubled. Now, in any given year, one in five Canadians experiences a mental illness and 7% contemplate suicide. Substance abuse has also arisen with the Canadian Mental Health Association estimating that 21% of the population will meet the criteria for addiction in their lifetime. Unfortunately, the public system has not been able to serve the increased demand for intensive treatment, and the average wait time is now almost two months.
EHN Canada was founded in 2013 to support this growing demand. We believe that every Canadian has the right to mental health and addiction treatment services that are accessible (little to no wait times), affordable (paid for by your government or employer), and excellent (using outcomes measurement and evidenced-based practices). We have since grown to become the country’s largest private provider of mental health and addiction services. Clients now receive treatment via ten locations and a virtual program.
Under the leadership of Joe Manget, CEO and Chairman, EHN Canada won the Greater Toronto top employer award in 2023. That same year he published a book, Everybody’s Business: How to Ensure Canadian Prosperity Through the Twenty-First Century, detailing four pillars increase our country’s prosperity for future generations. He’s also been recognized by Ernst & Young as a top health and life sciences entrepreneur.
EHN Canada has an aggressive plan to increase treatment capacity 385% in five years. Not only is this is a young and emerging private industry, but we’re also the largest in Canada. That means we’re building something that hasn’t existed before. There is no playbook. We’re moving fasting, rapidly innovating, breaking things, and learning. Does that excite you? If so, we’re seeking talented professionals from all sectors who enjoy our startup culture.
Let’s build this together!
Job Summary
With inpatient substance abuse and mental health treatment center throughout the country, EHN Canada has a wide market presence which includes brand recognition, referral relationships, previous clients, advertising, word-of-mouth, and search engine optimization. They generate over 10,000 inbound inquires each month from potential new clients or their family members. These funnel into the admissions team via calls, chats, and emails.
The primary function of the Admissions Support is to ensure Edgewood operates in a manner that is consistent with the goals and objectives of the treatment program in coordination with the clinical staff and admissions coordinators.
The admissions team is expected to double in the next five years. Since mastering this role requires an 18-24 month learning curve, leadership is only promoted from within. Not only are we seeking new members to join our team, but also future team leads, supervisors, managers, and directors.
Success in this position hinges on excellent communication skills, compassion, strong customer service abilities, self-motivation, emotional intelligence, and a collaborative approach to teamwork.
Duties And Responsibilities
- Stock interview rooms to maintain supplies needed for each admission
- Complete admission process for new arrivals
- Provide facility tours to patients arriving for treatment
- Support patients, clinical team, and admissions in recording and signing out of personal effects
- Support clinical staff in discharging of patients
- Provide luggage searches upon patient admission to treatment
- Audit KIPU files
- Perform all Intake protocol and associated responsibilities
- Management of patient consents to share medical information
- Coordinate patient room moves
- Document all pertinent information for potential patient files
- Screen potential emergency situations and make referrals to appropriate agencies
- Driving patients as required
- Supporting patients when emotionally dysregulated.
- Monitor patients needing computer/phone time for financial/legal/family issues, etc. as directed by clinical staff
- Wash patient clothing following clothing exchange as needed, ensuring that washing and drying instructions on labels are followed
- Monitors all patient activities when counselling staff are not on the premises and ensures that such activities are conducted according to the "Patient Responsibilities", and/or the general operational procedures of the facility
- Ensures patients and facility are secure after all scheduled daily activities have been completed in the evening
- Ensure all offices and group rooms are locked after regular business hours
- Immediately notifies the appropriate on call management staff or Medical Director in the event of any emergency or unusual circumstance
- Administers first aid (if trained) in case of emergency while waiting for medical staff and/or emergency professionals to arrive
- Housekeeping and clerical tasks as listed on duty roster
- Answer telephone and handles all calls as instructed.
- Perform all Intake protocol and associated responsibilities
- Management of patient consents to share medical information
- Performs other related duties as requested
- Weekends and evenings may be required
Starting Wage: $22.95
Experience And Qualifications
- Must have proven ability and competency in all Support Staff functions and be familiar with EDGEWOOD Policy and Procedures.
- Completion of Grade 12 or equivalent diploma.
- Current computer skills an asset.
- Reported misuse or abuse of mood-altering chemicals for two years prior to application would disqualify an applicant for a period of one year from the date of application.
- High flexibility with strong interpersonal skills that allow one to work effectively in a diverse environment
- Strong computer skills with proficient use of Microsoft programs (Word, Excel, PowerPoint, Outlook)
- Effective attention to detail and a high degree of accuracy.
- Ability to effectively communicate both verbally and in writing
- High level of confidentially, and accountability.
- Ability to work individually as well as part of a team
- Ability to prioritize and manage conflicting demands
- Demonstrated time management skills
- High level of integrity and work ethic
- Must have good hearing and eyesight.
- Valid First Aid/CPR Level C.
- Clear Criminal record check through the Ministry of Justice.
- Valid Class 5 Drivers License in good standing.
Employee Benefits And Perks
- Comprehensive benefits package, including a yearly allowance of $1,500 for mental health and addiction services, as well as $500 per service for various paramedical services, such as massage and physiotherapy
- 24/7 Employee Assistance Program through Greenshield Health
- Competitive paid time off policies, including a paid day off on your birthday
- Access to in-house fitness facilities where applicable or discounted external gym memberships
- Remote or hybrid work models for eligible employees
- Perks and discounts with Perkopolis – entertainment, home/auto/pet insurance
- Personal and professional development through our Education Support Assistance program
- Nationwide presence allows for supportive relocation opportunities
- Defined Benefit pension through CAAT with up to a 4% employer contribution
- Maternity and parental leave top-up
- Access to discounts at Kids & Co. Daycare
EHN Canada is an employment equity employer. If you should require accommodation during the interview process, please contact Human Resources.
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