affix company
affix is very excited to partner with Postman to scale their Aus teams across APAC 🚀
Meet: Postman 🧑‍🚀
Founded: 2014
Work Style: Remote
Location: Australia
Funding: Private, Profitable
Industry: SaaS, API Management & Development
The Story
Postman started with a simple but powerful idea: make API development effortless. What began as a side project is now the world’s leading API platform, powering 35 million developers and 500,000 companies—including 98% of the Fortune 500.
Postman isn’t just shaping the API landscape—it’s redefining how industries like finance, healthcare, and manufacturing build, connect, and scale. With a product loved by developers and trusted by enterprises, Postman is in full-scale growth mode.
We highly recommend reading The "API-First World" graphic novel to understand the bigger picture and their vision at Postman.
The Role
We are looking for a Technical Support Engineer to join the APAC Postman team and deliver excellent service for a leading global SaaS company with millions of users. You’re not just solving tickets—you’re directly contributing to customer satisfaction and product growth. Your feedback will help shape how they improve features and troubleshoot complex issues. Whether you're mentoring, documenting new processes, or contributing to automation projects, you’ll have a direct hand in driving the company forward.
What you’ll get up to:
🔸 Becoming a technical expert on the Postman platform
🔸 Taking ownership of customer reported issues and seeing problems through to resolution
🔸 Researching, diagnosing, troubleshooting, and identifying solutions to resolve issues
🔸 Working with engineering, product, and customer teams to ensure speedy resolution
🔸 Streamline process, run experiments, build/maintain internal tools, build POCs for users
🔸 Contributing to their FAQs, which serve as their customer’s knowledge base
🔸 Key metrics around CSAT, responsiveness, and # of iterations to a successful resolution
What you bring to the role
🔸 2+ years experience doing technical product support for a modern / SaaS product
🔸 Previous experience with API Development / SaaS products
🔸 Familiarity with key languages like JavaScript, Node.js, and PHP is highly valued.
🔸 Excellent client-facing skills
🔸 Excellent written and verbal communication skills
🔸 Very comfortable with technical concepts, great analytical skills
🔸 Can explain how Postman works to a range of audiences
🔸 Familiarity with software products, basics of networking, fundamentals of REST APIs
🔸 Able to work asynchronously with a globally-distributed team
🔸 Familiarity with support platforms like Jira, Github, and Confluence
What’s in it for you
🧑‍🚀 Impactful Work: You’ll be joining a small, efficient support team where your contributions will be noticed and valued. From easy wins to complex challenges, your technical skills will shine as you help users and shape the product.
🧑‍🚀 Growth Opportunities: Whether you're early in your career looking for mentorship or a seasoned pro ready to hit the ground running, this role offers a clear growth path.
🧑‍🚀 Flexible, Remote Work: They trust their team. Work from anywhere in Australia and feel fully integrated into a global support network. No “elephant in the room” vibes here—everyone is remote, present, and connected.
🧑‍🚀 Collaborative Culture: You’ll be part of a team that genuinely supports each other, celebrates wins, and solves challenges together. Their internal Slack channels are buzzing with knowledge-sharing and friendly banter.
🧑‍🚀 Tech That Excites: Get hands-on with a technical product that will expand your API expertise. You'll tackle diverse tickets, from simple to intricate app issues, and even contribute to exciting projects like AI and automation.
Next Steps 🚀
Hi 👋 We’re affix, talent acquisition partners for Postman. Come talk to us and take the next step in your career with Postman.
breanna.skeen@affix.com.au
sara.bienias@affix.com.au
