About The Role
We are seeking a skilled Subject Matter Expert in IT Workplace & End User Computing (EUC) solutions. This role involves designing, implementing, and managing EUC solutions to enhance productivity and user experience. It requires a deep understanding of EUC technologies, strong problem-solving skills, and the ability to collaborate with various stakeholders.
Main Tasks & Responsibilities
- Design and implement EUC solutions, including desktop virtualization, application delivery, and mobile device management.
- Lead the implementation and management of EUC technologies, ensuring they meet business requirements and industry best practices.
- Collaborate with IT teams, business units, and external vendors to develop EUC strategies.
- Provide technical expertise and guidance on EUC projects, including planning, design, implementation, and support.
- Conduct assessments and evaluations of current EUC environments, identifying areas for improvement and recommending solutions.
- Stay current with emerging trends and technologies in EUC and recommend innovative solutions to enhance the user experience.
- Provide training and support to IT staff and end-users on EUC technologies and best practices.
- Act as the point of contact for day-to-day operations within your domain of responsibility, acting as L3 expert for advanced troubleshooting, root cause analysis, and driving the resolution of complex incidents and problems.
- Develop and maintain documentation, including architecture diagrams, design specifications, and operational procedures.
- Manage the relationship with key suppliers & solutions providers in the EUC domain, including hardware OEMs & partners like HP, Lenovo, and Dell.
Leadership & Team Management:
- Lead, mentor, and develop a high-performing EUC team, fostering a culture of collaboration, accountability, and continuous improvement.
- Define clear roles, responsibilities, and performance expectations for team members, ensuring alignment with organizational objectives.
- Act as a point of escalation for complex issues, ensuring timely resolution and maintaining high levels of user satisfaction.
EUC Strategy & Operations:
- Develop and execute a strategic roadmap for End User Computing, ensuring alignment with business needs and IT priorities.
- Oversee the delivery of EUC services, including device management, local OS support, desktop applications/virtualization/deployment, and Microsoft 365 tools.
- Drive the adoption of best practices, tools, and technologies to enhance the end-user experience and improve operational efficiency.
- Monitor and analyze key performance metrics (KPIs) to identify trends, address gaps, and ensure service excellence.
Skills And Experience
- Minimum of 5 years of experience in end-user computing, with a focus on solution architecture and design, with hands-on experience in operations.
- Strong knowledge of end-user computing technologies, including desktop virtualization, application delivery, and mobile device management.
- Hands-on experience with designing, deploying, and maintaining end-user computing solutions based on SCCM/Intune in complex, decentralized multi-forest environments.
- Solid experience with Microsoft technologies, including Windows operating systems and Office 365.
- Excellent problem-solving skills and the ability to think strategically and analytically.
- Strong communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels.
- Relevant certifications, such as Microsoft Certified: Modern Desktop Administrator Associate or Citrix Certified Professional – Virtualization, are a plus.
Additional Qualifications:
- Solid knowledge of IT service management (e.g., ITIL processes).
- Ability to lead service design and understand the related IT ecosystem.
- Good understanding of common components of IT infrastructure.
- Good understanding of IT Security principles.
- Strong verbal and written communication skills in English.
- Ability to identify improvements and drive decisions.
- Team working skills and the ability to work well in a collaborative environment.
- Well-organized, efficient, and self-motivated.
What We Offer/Employee Benefits
Our core values of Respect, Reliability, Collaboration, and Excellence shape every aspect of our work and our interactions with all our stakeholders. We seek individuals who are respectful, considerate, and honest, value diversity, and show integrity in their daily work. Our culture thrives on reliability, ensuring we consistently deliver on our promises and meet the expectations of our stakeholders through operational excellence. We believe in the power of collaboration, fostering an agile environment through teamwork and active listening. Our relentless pursuit of excellence drives us to deliver high-quality products and services while maintaining a supportive and inclusive atmosphere where every team member is recognized and valued. Join us to be part of a community that is committed to mutual success and high standards.
LOCATION
This role is 100% remote and open to applicants with EU/UK citizenship or candidates with a valid work/residence permit who have permanent residence in the UK, Sweden, Germany, Italy, France, Spain, or Portugal. No EU/UK visa sponsorship is offered. If you are based in Sweden, you can work from Recipharm HQ, Stockholm.
ABOUT RECIPHARM
Recipharm is a leading Contract Development and Manufacturing Organisation (CDMO) employing over 5,200 employees worldwide. Recipharm provides manufacturing services of pharmaceuticals in various dosage forms, including, sterile fill & finish, oral solid dosage and biologics; clinical trial material development and manufacturing services; and, pharmaceutical product development. Its biologics segment, ReciBioPharm, works with customers to develop and commercialise advanced therapy medicinal products (ATMPs): pre-clinical to clinical and commercial development and manufacture for new biological modalities, encompassing technologies based on live viruses and viral vectors, live-microbial biopharmaceutical products, nucleic acid-based mRNA and plasmid DNA production.
Recipharm manufactures several hundred different products to customers ranging from big pharma to smaller research and development companies. It operates development and manufacturing facilities in France, Germany, India, Israel, Italy, Portugal, Spain, Sweden and the US and is headquartered in Stockholm, Sweden.
For more information on Recipharm and our services, please visit www.recipharm.com and www.recibiopharm.com
URL to this page https://www.recipharm.com/careers/job-search/apply?rmpage=job&rmjob=3474&rmlang=UK
