IT Support Specialist in CZECHIA

Packet Technologies is a leading provider of IT services, offshoring, and staff augmentation solutions. We deliver cost-effective, high-quality IT resources to help businesses scale with top-tier technology solutions and global talent. Our mission is to bridge the gap between talent and technology, empowering companies to innovate and remain competitive in today’s digital landscape.

We are seeking a skilled Information Technology Support Specialist to join our team remotely. The Specialist will play a crucial role in providing technical assistance, troubleshooting IT issues, and ensuring seamless technology operations for our clients. This role is ideal for an individual with strong problem-solving abilities, excellent communication skills, and a passion for IT support.

• Provide technical support to end-users via phone, email, and remote access tools.
• Troubleshoot and resolve hardware, software, and network issues.
• Assist with the setup, configuration, and maintenance of desktop computers, laptops, and peripheral devices.
• Monitor and manage help desk tickets, ensuring timely resolution and proper documentation.
• Install, update, and troubleshoot operating systems (Windows, macOS, Linux) and software applications.
• Provide support for VPN, remote desktop, and cloud-based tools to facilitate remote work.
• Collaborate with internal teams and vendors to escalate and resolve complex IT issues.
• Conduct basic cybersecurity awareness training and enforce IT security policies.
• Maintain inventory of IT assets and track system performance metrics.
• Stay updated with emerging IT trends and technologies to enhance IT support services.

• Technical Support & Troubleshooting experience in a professional IT environment.
• Strong knowledge of desktop computers, operating systems, and IT infrastructure.
• Experience in Help Desk Support, including ticketing systems and remote troubleshooting.
• Familiarity with networking concepts (TCP/IP, DNS, VPNs, firewalls, etc.).
• Certifications such as CompTIA A+, ITIL, or Microsoft certifications are a plus.
• Strong problem-solving abilities with a keen attention to detail.
• Excellent communication and customer service skills.
• Ability to work independently in a remote work environment.
• Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).

• 💰 Competitive Salary based on experience and industry standards.
• 🏠 100% Remote Work – Work from anywhere with flexible arrangements.
• 📈 Career Growth Opportunities – Access to training programs, certifications, and professional development.
• 🏥 Health & Wellness Benefits – Medical, dental, and vision insurance (if applicable).
• 💻 Home Office Setup Allowance – Support for purchasing necessary work-from-home equipment.
• 🌍 Diverse & Collaborative Work Culture – Be part of a global team working with cutting-edge technology.
• 🎉 Paid Time Off & Holidays – Enjoy a healthy work-life balance.
• 🎓 Continuous Learning – Training programs, workshops, and access to IT learning resources.
• ✈️ Work from Abroad for 30 Days – Employees can work outside of the Czech Republic for up to 30 days per year while maintaining compliance with company policies.