Information Technology Support Engineer in BANGLADESH

Datazo InfoTech is an Award-Winning & World-Class Software Development Company with Engineering Hubs in NYC. Our mission is to solve complex software engineering problems and provide end-to-end IT services. With a Team of 50+ Industry-Based Technical Experts & BAs and over 40+ notable projects completed, we help businesses become unicorns, gain competitive advantages, and increase ROI. We offer full-cycle software development, tech and business consulting, and support for clients in various domains.

Datazo InfoTech, Inc. is looking for an organized, detail-oriented IT Support Engineer to work on-site at our facilities located in beautiful Dhaka, Bangladesh.

As an IT Support Engineer, you will work with our talented IT team to ensure our IT systems are running securely and efficiently. Training and development opportunities are available. Apply to become part of our positive, welcoming community!

Benefits:

We have a relaxed yet professional environment. We strive to be a part of our community as well as a part of each other's lives through volunteering at local schools and community events as well as parties and monthly catered lunches. We’re growing and doubling our lab capacity in the next year, so promoting from within and offering professional development opportunities are top priorities. We pay 60% of your premiums for health insurance, dental, vision, life, and short- and long-term disability. We also have paid vacation and holidays, a Safe Harbor 401K with an automatic 3% employer contribution, and a bonus program based on company-wide goals. Relocation assistance may be available.

The IT Support Engineer provides support to the IT Department and the Deputy Director of Information Technology and performs planning, evaluating, testing, deploying, and troubleshooting for all IT systems at Datazo InfoTech, and performs end-user support for all IT-related issues.

Essential Duties and Tasks:

• Planning and designing of IT systems such as physical/logical network, server specification, service provisioning, system integration, data backup/restore, electronic records archiving
• Performs testing, deployment, and maintenance of computer and network systems including hardware, software, peripherals, data backup, data archiving, etc.
• Provides technical support to all Datazo InfoTech, Inc. personnel with various computer-related tasks including hardware, software, configuration, and security troubleshooting
• Drafts validation plan and test scripts for computerized systems validation, reviews, verifies, and executes test scripts as needed
• In conjunction with the Deputy Director of IT, may supervise staff and organize and monitor work progress

Additional Duties and Tasks:

• Contacts and works closely with vendors and service providers for problem resolutions
• May work with compliance inspectors and auditors when needed
• May work on running network cables around the company premise

Education and Experience Requirements:

• Bachelor’s or Master's degree in Computer Science or Management Information Systems or related fields
• 4-5 Years of work experience in IT Systems Administration, IT Support Desk (L1, L2, L3) or related fields
• An equivalent combination of education and experience may qualify the appropriate personnel for this position

Skills and Abilities Requirements:

• Excellent knowledge of Microsoft Windows server and client OS and Office products
• Working experience with PC hardware, printers, switches, routers, cabling, and other network equipment
• Excellent understanding of TCP/IP protocols, network security, user account management, deployment tools, anti-virus, firewall and intrusion detection, file and database backup/restore
• Excellent understanding of email server, and client access protocols
• Good understanding of 21 CFR Part 11, GLP, GCP, and other regulations applicable to Datazo InfoTech (on-the-job training will be provided)
• Previous experience in a regulated laboratory is a plus
• Familiarity with scripting languages
• Good understanding of databases/SQL
• Skills in verbal and written communication
• Ability to work independently most of the time

Physical Requirements:

• Must be able to stand and work at counter heights of 36-40 inches for up to 8 hours per day
• Must be able to alternate sitting and standing for up to 8 hours per day
• Must be able to sit in front of a computer monitor for up to 8 hours per day
• Must be able to work in the crawlspace and on the roof for cabling

Community Involvement

Our goal is to build an enduring company of integrity in an environment that provides rewarding career paths and empowers individuals to engage in the well-being of the communities in which they reside.

We seek to inspire the next generation of scientists through the involvement of educational programs at every level. From making science fun for elementary-aged students, active participation in science fairs, and guest lecturing at the undergraduate university level, we are stepping towards fostering a generation where science is exciting and an integral component of everyday life.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, national origin, disability, or status as a protected veteran.

Job Type: Full-Time

Pay: BDT. 45850 Per Month