🌍 UK (Remote or Hybrid, it’s up to you!)
💰 Competitive salary based on experience
📈 Be part of our success with a significant allowance in our company equity scheme
✈️ Visa and relocation support available if needed
🦸♀️ The Role 🦸♀️
We are searching for an experienced and visionary
VP of Engineering to join the Chattermill leadership team. Reporting directly to the Founder and CEO, you will play a critical role in shaping the technological direction of the business, driving innovation, and scaling our engineering function to support our ambitious growth objectives.
This is a unique opportunity to lead a talented engineering team, take ownership of strategic and operational engineering initiatives, and collaborate closely with cross-functional teams, including Data Science, Product, and the broader leadership team. In addition to strategic leadership, this role requires someone who is happy to roll up their sleeves and get stuck into the day-to-day activities, whether it’s solving complex technical challenges or supporting the team in delivering key projects.
👉
Your key responsibilities will be as VP of Engineering:
- Ownership of our technology roadmap to support product development, scalability, and innovation
- Engineering Team Leadership: Lead a high-performing engineering team, fostering a culture of excellence, collaboration, and innovation
- Strategic Leadership: Develop and execute the engineering strategy to align with the company’s vision and growth goals working in tandem with founders and the rest of the leadership team.
- Hands-On Leadership: Be comfortable working at both a strategic level and actively engaging in day-to-day technical challenges and project execution.
- Cross-functional collaboration: Work closely with the Data Science, Product, and Leadership teams to ensure alignment between technical development and business objectives.
- Technical Excellence: Drive best practices in software development, architecture, and delivery, ensuring high-quality and scalable solutions.
- Ownership of our security certifications, ensuring all necessary controls, policies, and procedures are in place to meet the requirements
🧰 What We're Looking For
- Proven experience as a VP of Engineering, Head of Engineering, or similar senior leadership role, ideally within a high-performance culture at a SaaS or product-driven company.
- A strong technical background with experience in data-intensive distributed systems in the cloud environment
- Experience in the design and architecture of data infrastructure for AI products
- Experience building highly available, fault-tolerant systems
🌟 Nice To Haves
- Hands-on experience with machine learning and AI
- Hands-on software engineering experience with Ruby or Python
- Experience within Enterprise SaaS
- Experience building analytical products with data visualisation
💻 Our Tech-Stack
- Cloud infrastructure in GCP managed by Terraform
- Kubernetes, Helm, Prometheus, Grafana
- Backend: Ruby, Python, Postgres, Elasticsearch, Redis
- Frontend: Typescript, React
- Data Platform: Airbyte, Dagster, DBT, BigQuery
✨ Who We Are
Co-founded by Mikhail Dubov and Dmitry Isupov in 2015 while at Entrepreneur First, Chattermill was born out of their frustration that it took weeks, sometimes months, for customer research to yield any quality insights. Often, these would be out of date by the time they reached decision-makers. And it was also financially out of reach for most companies. When they started what eventually became Chattermill, they had a hunch that they could use the newly available tech of deep learning to help companies find insights amidst messy data. Their vision was to take what agencies and cutting-edge brands were doing by hand and automate it. Today, our Unified Customer Intelligence platform is used by the world’s best-loved customer-centric companies, including Uber, HelloFresh, Wise, and more, all of whom can now see and act on their customer reality.
Our Mission & Vision
- Our mission is to empower teams to see their customers reality
- Our vision is to analyse over a billion pieces of customer feedback by 2027
💖 Our Values
- We are obsessed with experience – We take our mission to rid the world of bad Customer Experience seriously, and we practice what we preach.
- We believe in the power of trust – Whether it's with each other, our customers, partners, or other stakeholders, we always communicate with openness and trust.
- We act as responsible owners – Whether it's about the company, a team, a project, or a task, having the freedom to make decisions in our area of responsibility is a crucial driver for us.
- We share a passion for growth & progress – On every level, we’re motivated by taking on new challenges – even if they seem out of reach. We recognise that we are learning machines and we always seek to action feedback and improve collectively.
- We set our ambitions high but stay humble – We've come together to build a product and a category that’s never been seen before. While we're an ambitious bunch with lofty goals, we don't approach this goal carelessly.
- We believe the right team is the key to success – At Chattermill we’ve learned that all our important achievements have been the result of the right people collaborating together – that’s why we need you to apply today!
🌈 Diversity & Inclusion 🌈
We want to enable exceptional experiences for everyone, and to achieve this we need everyone’s voice in our team. We are on a mission to bring more diversity into the business in 2023 and to give everyone (from all backgrounds and abilities) a chance to join us, even if they may not fit all of the requirements set out in this job spec. We realise that some may be hesitant to apply for a role when they don’t meet 100% of the listed requirements – we believe in potential and will happily consider all applications based on the skills and experience you have, we’d love to be part of your growth and we encourage you to apply!
Our Perks
📈 The ability to share in the company’s success through options
❤️ Monthly Health & Wellness budget, increasing with length of service
📚 Annual Learning and Development budget, increasing with length of service
🤸🏽♂️ Flexible working in a choice-first environment - we trust the way you want to work!
🏢 Work From Home Allowance, which renews every two-years
🌴 25 Holiday Days + your local bank holidays, plus an extra day for every year of service
🎂 Your birthday off
🤒 Paid sick leave
🍼 Enhanced Family Leave (UK Only)
🌿 Fertility Leave (UK Only)
👶 Neonatal Leave (UK Only)
⚕️ Optional Healthcare Plan (Location dependent)
🛟 Life & income protection (UK Only)
🤝 Employee Assistance Programme (UK Only)
🍿 Perks including discounts on cinema tickets, utilities and more
🎉 Annual Chattermill summits plus regular socials throughout the year
🌆 If you’re in London, a dog-friendly office with great classes, events, and a rooftop terrace
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