Vail Systems company
Who You Are
Vail Systems is seeking a Technical Project Manager to manage the entire lifecycle of projects for innovative enterprise voice communication solutions on both web and mobile channels. As a Technical Project Manager, you will be expected to coordinate between technical engineering and business teams to ensure project timelines are adhered to, stakeholder needs are addressed, and deadlines are met. You would identify necessary resources and delegate tasks to appropriate personnel. This role is team-oriented, as you will collaborate with highly technical and cross-functional teams in a dynamic, client-centered environment.
The ideal candidate will have a strong background of project management frameworks and agile methodologies to coordinate research, strategically develop project plans, translate unique customer requirements into tasks, and facilitate software development and operations to quickly deliver solutions to the marketplace. The applicant should have knowledge of customer service, ticketing processes & workflows, Interactive Voice Response (IVR), and telephony/VoIP applications. Additionally, the candidate will be self-motivated, organized, detail-oriented, and have strong leadership and communication abilities.
#BI-Hybrid
Who We Are At Vail, we believe in the unique power of voice interactions to create more expressive, more intimate, and more efficient interpersonal interactions. Using Vail technology, we make millions of voice interactions better every day. We process around 10% of all toll-free call traffic in the U.S.; 1 in 10 times when someone calls a customer support hotline, Vail is routing or interacting with that call. We are rapidly growing across multiple dimensions, including our customer base, the scope of products we offer, and the size of our team. Now is the right time for a strong candidate to join and grow with us. We have a supportive culture where employees are encouraged to achieve both personal and team goals because we believe growth leads to both business impact and personal fulfillment. We offer competitive compensation and affordable benefits with flexibility and choice to meet individual and family (including Domestic Partnerships) needs, including: · Multiple medical, dental, and vision plan options · Company-paid life insurance, short and long-term disability · 401(k) savings plan with company match (50% on first 6% of employee contribution) · 35 days total annual PTO · Annual Bonus Program · Paid maternity and paternity leave · Relocation allowance · Employee referral bonus · Gym membership · Technical and Professional Development stipend We are striving to implement and sustain an inclusive and equitable work environment for all employees by sourcing underrepresented groups and continually empowering those individuals within our organization to further enrich Vail’s communication solutions. We recognize that equitable and unique individuals benefit our teams’ problem-solving, innovation, and development efforts. Our offices are located in Deerfield and Chicago, IL. Interviews and onboarding are conducted in our offices when possible. We observe a hybrid work format that provides employees flexibility to collaborate with team members based on business needs.
The base salary range provided is determined by market data matched to the job description and the level of the position, based in our industry and the Chicagoland area. We often consider candidates who do not meet all the qualifications listed in the job description (i.e., more or less years of experience, etc.). Therefore, an offer for this position may differ from the base salary range provided depending on the qualifications/skills of the candidate. In this case, an updated pay scale would be provided.
