Technical Support Engineer in POLAND

Technical Support Engineer 

Note: This is a contract-based position.

About the opportunity:

VictoriaMetrics is a fast-growing scaleup revolutionizing open source monitoring and observability solutions. We’re trusted by enterprises and the open source  community alike to provide high-performance, scalable solutions. We operate in a dynamic, startup environment where innovation and customer satisfaction are at the core of what we do. 

As we are expanding  our support team, we are looking for a highly skilled and motivated Technical Support Engineer to join us and help support our enterprise customers and open source community.

Role Overview:

Your responsibilities as a Technical Support Engineer will be:

• Respond to customer requests via email, chat, forums, etc. with professionalism.
• Troubleshoot and resolve issues for enterprise and public customers promptly and effectively
• Contribute to the knowledge base, to improve self-service for customers and team efficiency.
• Collaborate with other teams (engineering, customer success, solution engineering) to address complex issues and contribute to product improvement and customer satisfaction
• Work independently in a fully remote environment, showing  ownership and accountability. 

The position expects participation in on-call rotations, including occasional weekend shifts, to provide 24/7 support coverage. Preferable time zone for this position is GMT +0 – GMT +3.

We run a  remote work model, and flexible working hours. This is a contract-based position.

Key Qualifications:

Experience: 3-4+ years as Tier 2/3 support engineer, ideally in the monitoring/observability area.

Technical Skills:

• Basic knowledge of programming or scripting languages (experience with Go is an advantage).
• Familiarity with Kubernetes (K8s) and Docker (advantage).
• Basic knowledge of Linux (advanced knowledge is a plus).
• Advanced troubleshooting skills.

Soft Skills:

• Fluent in English (additional languages are a plus).
• Exceptional communication skills with the ability to explain technical concepts clearly.
• Passionate to work with customers.
• Sense of responsibility and urgency.
• Quick learner with a proactive attitude and a passion for solving problems.

Startup Mindset: Comfortable in evolving processes and the need for flexibility.

Preferred Qualifications:

• Experience with VictoriaMetrics or other time-series databases.
• Experience with open source technologies.
• Hands-on experience with monitoring/observability tools such as Grafana/Prometheus.
• Understanding of IT infrastructure and distributed systems troubleshooting.

About VictoriaMetrics:

We are the company behind the popular open-source, high-performance time-series database and monitoring solution: VictoriaMetrics. We’ve also recently introduced a new open-source logs management solution, VictoriaLogs. Fortune 500 companies use our products as their core monitoring solution. Our services are used by Hubspot, Adidas, WIX, Grammarly, CERN and thousands others. Our open-source products have been downloaded 750M+ times to date.

We are profitable with a fully remote team distributed worldwide.

Interview Process:

1. Introductory Video Call (30 mins): Meet our technical support manager to discuss your experience and fit.
2. Technical Interview (1 hour): Dive deep into your technical skills with our team.
3. Second Technical Interview (Optional, 1 hour): An additional session to explore further areas, if necessary.
4. Offer: Embark on your journey with VictoriaMetrics.

• Contact for details: info@victoriametrics.com