Network Operations Technician – Management Network
Fully remote (East Coast hours)
6-month with potential for extension
W2 only (no C2C)
Brooksource is searching for a Network Operations Technician to join the Management Network team for our enterprise Telecommunications client. In this position, you will:
- Monitor and maintain management networks. This includes opening trouble tickets and working on the repair of management network element connectivity with field operations and other work groups.
- Lead in driving equipment and facility repair.
- Have knowledge of Ethernet routers/switches.
- Follow MOPs, anticipating problems, and taking corrective action proactively.
- Understand and research technical issues through vendor documentation.
- Understand telecom, network topology, and repair procedures.
- Work with minimal supervision in a NOC environment.
- Communicate effectively with peers, other NOC centers, off-net providers, and internal customers with effective oral, written, and presentation skills, including proficiency in the Microsoft Office program suite.
As an Operations Technician, your duties and responsibilities will include:
- Maintaining excellent acknowledgment and response time to alarms and customer calls.
- Providing high-quality documentation of network failures and maintenance activity.
- Analyzing, diagnosing, sectionalizing, isolating, and resolving trouble situations.
- Managing and correlating multiple trouble reports.
- Managing and guiding restoration bridges or calls to facilitate fixes with other teams.
- Providing direct support to technicians in restoration activities associated with alarm and/or outage conditions of elements managed.
- Providing follow-up and closure of assigned trouble tickets.
- Having knowledge of Element Management Systems (EMS), Operational Support Systems (OSS), network inventory, alarming, provisioning, and other support systems is a plus.
- Making port and IP assignments from connection requests.
- Fulfilling connection requests by configuring and testing the port.
- Performing migration work that may start inside a maintenance window.
- Troubleshooting central office connectivity (Ethernet, RS232, ISDN, X.25, Sync, and Async reverse telnet).
REQUIRED QUALIFICATIONS:
- 3+ years of related experience.
- Experience with Cisco, Juniper, and Nokia platforms.
- Layers 2 & 3 switch and router configuration and troubleshooting.
- Experience with isolation of telecom equipment trouble.
- Advanced customer service, organizational interaction, and teamwork skills.
- Ability to effectively prioritize and execute tasks in a high-pressure environment.
- Strong communication (oral and written), customer service, organizational, and multi-tasking skills.
PREFERRED QUALIFICATIONS:
- Telecom/Cable/Internet Service Provider industry IP NOC experience.
- Cisco or Junos Certification.
- RS232 and X.25 experience.
- VRF, OSPF, BGP experience.
Eight Eleven Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.
