Experience in using Nice InContact and Five9 software
Experience in using MS Power BI for metrics and data analysis
Experience working with vendors for hardware and/or software support
Must have experience in planning, designing, and implementation of telephony platforms
What will you do?
Plan, design, implement, and support complex multi-vendor Telephony Platforms
Act as a technical expert in the Contact Center/Workforce Management platforms, clearly communicating the capabilities and limitations of the system.
Develop, test, and implement Contact Center applications and technology through projects and initiatives.
Demonstrated ability to analyze issues and identify root cause to resolve issues.
Understanding desktop concepts/technology for client support of voice technologies.
Demonstrates logical problem-solving skills with the ability to prioritize and multi-task with accountability and follow-through.
Manages trouble tickets to identify trends and details of a reported problem and assists with customer and vendor interaction for resolution of problems found.
Develop and maintain telecommunications documentation, including but not limited to, project status reports, inventory files, backup and other workload schedules, process, and procedure instructions – both technical and client, etc.
Relevant experience in administering, defining, designing, deploying, and supporting telecommunications systems including Call Center application support and other telephony protocols.
Join the awesome team and enjoy these benefits & perks:
WFH
Medical, Dental Coverage and Life insurance from day 1 of employment
Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
Competitive salary package and annual appraisal
Financial Assistance Program
Mandatory Government Benefits and 13th Month Pay
Regular Company Events, Work Life Balance, and Career growth opportunities
JOIN CONNECTOS NOW!
ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.
Our Client is the #1 selling furniture brand in North America. Spend millions of dollars on local, regional and national advertising that drives traffic and generates opportunities for our associates to meet their income and professional development goals. They are an equal opportunity employer and offer competitive bonus, benefit and commission packages for qualified applicants.
#ConnectOSRecruitment
#ConnectOSCareers #JoinConnectOS
Equal Employment Statement
Employment decisions at ConnectOS will be conducted without consideration of factors such as age', race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.
