We are an innovative and multicultural global organization dedicated to delivering exceptional customer service. Our team is passionate about creating a supportive work environment that encourages professional growth, diversity, and personal well-being.
Job Description:
We are seeking a motivated and passionate French-speaking Customer Support Agent to join our team in Portugal. In this role, you will provide top-notch assistance to customers while helping them resolve their inquiries effectively via phone, email, or chat.
Key Responsibilities:
Customer Assistance: Respond to inquiries and provide solutions to customers in French, ensuring high levels of customer satisfaction.
Documentation: Maintain accurate records of customer interactions and follow up on outstanding issues.
Product Knowledge: Acquire in-depth knowledge of our products and services to effectively assist customers.
Collaboration: Work closely with your team members to improve customer service processes and share insights.
Problem Resolution: Manage customer complaints with empathy and professionalism, resolving issues promptly.
Contract Details:
Contract Duration: Initial 12-month contract with the possibility of an additional 12 months based on performance.
Permanent Contract Potential: After two years of successful employment, there may be an option for a permanent contract.
Compensation and Benefits:
Salary Structure:
Base Salary: 941.00 per month gross for candidates not opting for accommodation; 768.00 per month gross with accommodation, plus a 200 accommodation benefit (in-kind).
Additional Allowances:
Christmas Allowance: 78.42 per month (gross).
Vacation Allowance: 78.42 per month (gross).
Meal Allowance: 7.00 per day, or 154.00 per month.
Relocation Assistance:
Accommodation: Fully furnished shared apartments available for international hires for the first 14 months.
Comprehensive Relocation Support: Assistance with residency and social security processes.
Health Care: Access to the public health system in Portugal upon successful completion of training.
Annual Travel Benefit: Eligibility for a round-trip flight to your home country (within Europe) after one year of successful employment.
Initial Training: A training period lasting between one to four weeks, during which you will receive 185.60 per week.
Vacation: Up to 20 days of annual leave in the first year, with 22 days in subsequent years.
Cultural Integration and Activities:
Participate in the Employee Club for social and cultural activities.
The JUMP! Program for professional development and promotion opportunities.
Requirements:
Language Skills: Proficient in French and English (both written and spoken).
Education: High school diploma or equivalent required; higher education preferred.
Work Permits: For non-EU citizens, a valid work permit or residency document is necessary to work in Portugal.
Technical Requirements: A smartphone (Android 8.0 or iOS 12 minimum) is required.
How to Apply:
Qualified candidates are encouraged to submit their CV and a cover letter highlighting their relevant experience and motivations for applying. The recruitment process includes online assessments, personal interviews, and document verification.
